Implementation Manager

The posting, as Meadow wrote it

ABOUT MEADOW

Meadow is the modern payments platform for higher education that simplifies the entire student financial experience. We're transforming the $600 Billion higher education payments industry in the United States — building for universities what Shopify built for retail businesses, and bringing the entire student financial experience online.

The need for a platform like Meadow has never been greater. If you're passionate about our mission to empower students financially and strengthen economic mobility through higher education — and you're excited to join a highly ambitious, talented team — we'd love to hear from you.

ABOUT THE ROLE

OVERVIEW

As Meadow's Implementation Manager, your primary mission is to take a school from "Signed Contract" to "Live" on Meadow Pay and Pre, and to leave it set up to grow. You own the customer side of every implementation in your portfolio: You get the school's business office and IT to do the work only they can do, help keep our Implementation Engineers unblocked, and always know where each project really stands, so the next blocker gets cleared and the school launches as soon as it's able.

You'll carry a portfolio of concurrent implementations and deliver against it at the pace Sales sells. Along the way, you'll help make the way we implement more efficient — right the first time, without rework, so schools get value sooner and the process scales as we grow.

This is a full-time position reporting to Maclore https://www.linkedin.com/in/maclore/, Meadow's Senior Manager, Implementations.

OUTCOMES: WHAT SUCCESS LOOKS LIKE

• Schools launch at the pace Sales sells, or faster. Launches keep up with kickoffs, so your portfolio holds steady or shrinks instead of growing, and you carry your share of each quarter's launch goal.
• Every school goes live at a level that earns a great CSAT Score — trained, with validated data, no surprises in launch week, and nothing to redo after go-live.
• Schools launch with the full implementation we recommend, not the narrowest one they'll accept, and are set up for retention and growth with the features turned on that get them more value.
• Time-from-First-Working-Session-to-Launch comes down, because you keep finding, and helping fix, what slows schools and engineers down.

WHAT YOU'LL DO

• You'll own the relationship with each school's business office from the first working session through go-live. Run the meetings, keep the school informed, and be the person they call.
• You'll configure each school's setup in Meadow and teach the business office to run it. You'll translate what the school needs into product settings, start from the full setup we recommend for every school and make the case for it when a school wants less, validate it with them before launch, and train their team on the administrative tools.
• You'll keep each implementation moving. You'll get the school's IT Team moving through the business office or our Implementation Engin

[…]
y: You've implemented, supported, or administered enterprise systems (e.g. Enterprise Resource Planning (ERP), Student information System (SIS), Payments Platform) and know how integrations, SSO, and data feeds behave in practice.

• Experience in FinTech or EdTech, or any role where higher ed business offices (e.g. Student Accounts, Bursar, Financial Aid) were your customers or your partners, so the concerns of the people we serve aren't new to you.
• Experience at an Early Stage (e.g. Seed, Series A, Series B) B2B/Enterprise SaaS Company

COMPENSATION AND BENEFITS

Meadow wants all employees to be supported in their personal and professional development, so we take a comprehensive approach to compensation and benefits.

The initial annual salary for this position is expected to range from $103,700-$150,000. Actual compensation will depend on numerous factors such as: experience, knowledge and skills, qualifications, location, and other job-related factors.

In addition to the chance to positively impact the world while building a company around a $600B opportunity, Meadow offers:

• Competitive Salary
• Competitive Equity
• 401(k) Retirement Savings Plan
• Subsidized Medical, Dental, and Vision Insurance (with HSA & FSA Plans Available)
• Flexible Paid Time Off
• Paid Company Holidays
• Paid Parental Leave
• 1-2 Onsites Per Year
• Membership in an Ambitious, Kind, No-Drama Team

We believe in hiring resourceful, curious people who are eager to learn and develop their skills. If you’re excited about this role but your experience doesn’t align exactly with the job description, we encourage you to go ahead and apply. You may be just the right candidate for this role.

Meadow is proud to be an equal opportunity employer. We celebrate diversity in all its forms, and we encourage our employees to participate as their authentic selves in our work environment. We strive to build better for all, towards a more open, inclusive space. Come as you are.