VP of Product & Engineering - Back of House

The posting, as Mews wrote it

Help make the world more hospitable

The hospitality industry is uniquely human, and it deserves technology that’s just as inspiring as the people behind it. At Mews, we’re transforming the industry with a platform that helps hotels run smarter, move faster and create better guest experiences.

You’ll work with smart, curious people who care deeply about what they do. You’ll have autonomy and the trust to make good decisions and move quickly. And you’ll enjoy a real sense of purpose as you see the impact of what we’re building.

If you’re motivated by ownership, curiosity and meaningful impact, and are driven to deliver consistent high performance, you’ll feel at home here.

About the role

Let's get into the specifics. It’s impossible to capture every nuance of a role – especially at a rapidly growing company like Mews – but if we had to distil it into a job description (which we do because this is a job description), it would be this:

This role owns Product and Engineering for Back of House, one of the most complex, multi-service domains on the Mews platform. Back of House covers the operational core that hotel teams rely on every day, and it needs someone who can set the product direction and run the engineering behind it, together. That combined mandate, product and engineering under one person at VP level, is rare, and the scale of hospitality technology right now makes it worth doing well.

You'll own the full domain: strategy, roadmap, and the engineering org that builds it, working closely and collaboratively with globally distributed teams across multiple time zones, and reporting into senior leadership. This isn't a narrow platform mandate. It spans product and engineering together, with the scope to make real calls on both, and the trust to run it as one connected domain.

Back of House software has to stay reliable at all times and keep improving, without ever pausing customer delivery to get there. The next phase of this role is about applying AI directly to the systems that support hotel teams, not just internal tooling, at a scale most engineering leaders never get to work at.

What You Would Do

• Own product and engineering strategy for Back of House end to end, across a genuinely multi-service architecture.
• Run globally distributed engineering teams across multiple time zones, building the structures that let them ship together.
• Build out a management team and develop senior ICs, growing a culture that holds up at scale.
• Improve reliability, performance and technical debt as ongoing disciplines, without stopping delivery to do it.
• Decide where AI genuinely belongs in the Back of House product, and ship AI-driven improvements that change how hotel teams work day to day.

AI Fluency Level 4: in this role that means going beyond using AI to move faster yourself. You'll decide where AI belongs in the Back of House product, understand the underlying models and infrastructure well enough to make real engineering call
[…]
ue teams that reflect the diversity of the customers and communities we serve. Different perspectives make better ideas, stronger products and a more welcoming company.

We also believe transparency is important when deciding if you're the right fit. Mews is an ambitious, high-pressure environment of continuous learning and high standards. Success here requires resilience, adaptability and a willingness to solve difficult problems.

A few things that define how we work

• High autonomy means high responsibility. People are expected to take ownership and drive outcomes. There isn’t a detailed playbook for everything, and that’s part of what makes the work challenging – and rewarding.
• Change is constant. We’re growing quickly and adapting as we scale. Teams, processes and priorities continue to evolve, and only people who stay curious and agile will thrive.
• We’re remote-first, not relationship-free. Flexibility is core to how we work, but strong relationships still matter. Our teams are global, so we need expert collaborators and communicators to help us move forward together.
• AI is an integral part of our processes. It’s not here to steal people’s jobs, but to amplify efficiency and productivity. We’re motivated to proactively use the technology to seek out better ways of working and share our findings with the rest of the company.

If there's anything we can do to support you during the application process, let us know.

We don't discriminate on the basis of race, religion, colour, nationality, gender, sexual orientation, age, marital status, veteran status, disability or any other protected characteristic.

One final thing: don't hold back. If you don't meet 100% of the criteria in this job description but you're certain you could make a big impact, apply. Everyone should have equal access to opportunities, and we're committed to providing an inclusive experience.

If Mews sounds like the kind of environment where you'd thrive, we'd love to hear from you.