Senior Manager, IT - Patient CRM Lead

The posting, as Mirum Pharmaceuticals wrote it

MISSION

Mirum Pharmaceuticals is a biopharmaceutical company dedicated to transforming the treatment of rare diseases. We are passionate about advancing scientific discoveries to become important medicines for rare disease patients. We are collaborative, creative, and experienced professionals and we’re looking to augment our team with other individuals who embody our values: care, be real, get it done, and have fun, seriously.

POSITION SUMMARY

The Senior Manager, Commercial IT Patient CRM Lead will serve as the IT platform and technical lead for Mirum’s Salesforce Agentforce Life Sciences (formerly Life Sciences Cloud) platform supporting Patient Services. This role is accountable for maintaining a stable, secure, and scalable production environment while leading its continued evolution to support future Patient Services capabilities and business growth. The role requires a strong combination of Salesforce technical depth, solution architecture expertise, and hands-on experience with Life Sciences Cloud and/or Health Cloud in a Patient Services environment. The ideal candidate can move comfortably between strategic architecture, detailed technical design, production problem-solving, and cross-functional collaboration in a regulated life sciences environment.

JOB FUNCTIONS/RESPONSIBILITIES

Salesforce Platform Ownership & Architecture

• Own Salesforce platform architecture, technical roadmap, solution design, and lifecycle management for Patient Services.
• Establish scalable technical standards and design patterns to support current operations and future capabilities.
• Provide deep technical leadership across Salesforce data models, configuration, automation, security, environments, and platform capabilities.
• Make sound architectural decisions balancing native capabilities, configuration, customization, scalability, and maintainability.

Patient Services & Platform Evolution

• Partner with Patient Services and cross-functional IT teams to translate evolving business needs into scalable Salesforce solutions.
• Apply deep Life Sciences Cloud/Agentforce Life Sciences and/or Health Cloud expertise to platform architecture and solution design.
• Lead Salesforce architecture for significant platform enhancements and evolving digital capabilities, including patient and HCP engagement experiences.
• Evaluate new capabilities and enhancements based on business value, architectural fit, dependencies, complexity, and risk.

Production Operations & Team Leadership

• Provide technical direction and oversight to onshore and offshore operations teams supporting the Salesforce production environment.
• Guide incident resolution, root cause analysis, defect remediation, and technical debt management, engaging directly on complex issues as needed.
• Own Salesforce backlog priorities, release strategy, and environment management while ensuring effective execution by operations and delivery teams.
• Establish clear operational standards for

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rms, and Commercial systems.

KNOWLEDGE, SKILLS & ABILITIES

• Deep knowledge of Salesforce Life Sciences Cloud/Agentforce Life Sciences and/or Health Cloud and its application to Patient Services.
• Ability to move comfortably between solution architecture, detailed technical design, and complex production troubleshooting.
• Strong understanding of Patient Services technology and Salesforce integration patterns across digital, contact center, data, and related platforms.
• Ability to guide operations and technical teams while retaining accountability for Salesforce platform quality and technical direction.
• Ability to anticipate the impact of new capabilities on a live production platform and identify architectural dependencies and risks early.
• Strong technical judgment with the ability to evaluate and challenge vendor-proposed solutions.
• Excellent communication and collaboration skills across business, IT, and external partner teams.

The salary range for this position is $190,000 to $205,000 USD. Compensation will be determined based on several factors including, but not limited to; skill set, years of experience, and the employee’s geographic location. Please note that the required compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits unless otherwise provided.

#LI-HYBRID

Mirum Pharmaceuticals is committed to Equal Employment Opportunity (EEO) and to compliance with all Federal, State and Local laws that prohibit employment discrimination on the basis of race, age, national origin, ethnicity, religion, gender, gender identity, pregnancy, marital status, sexual orientation, citizenship, genetic disposition or characteristics, disability, veteran’s status or any other classification protected by applicable State/Federal/Local laws.

Mirum Pharmaceuticals provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in job application procedures.