Director, Aftersales Service (Operations Strategy and Product Quality)

The posting, as Mitsubishi Motors North America, Inc. wrote it

Join the Mitsubishi Motors North America (MMNA) Team!

At Mitsubishi Motors NA, we are driving innovation, quality, and excellence in the automotive industry. Our commitment to delivering cutting-edge vehicles goes hand in hand with our dedication to fostering a dynamic and inclusive work environment.

Our team members are the driving force behind our success, and we believe in empowering individuals to contribute their unique skills and perspectives. We are a collaborative and forward-thinking team that values diversity, creativity, and continuous improvement.

At MMNA, your career is not just a job but a journey of growth. Benefit from ongoing employee development programs, contribute to our impactful Community Relations initiatives, and enjoy a range of employee benefits that make your experience with us exceptional.

Be part of a company proud of its heritage and excited about the future where together, we shape the future of mobility and drive success in every mile.

About the Job

As MMNA accelerates its long-range plan, Momentum 2030, the Director, Aftersales Service will play an instrumental role in the Company’s strategy. They will develop the short, mid, and long-term strategic plans relative to product quality, service retention and loyalty, warranty and customer pay work, warranty cost control, and the customer experience in the service drive. They will develop a strong partnership with MMNA’s parent company, Mitsubishi Motors Corporation (MMC), overseeing product support, technical compliance, and product quality management, serving as a subject matter expert and advising and making recommendations to MMC. They will also oversee MMNA’s strategic plans related to the experience of its dealer partners as to technician training, compliance, warranty, product support, and related programs. They are also responsible for leadership and development of the Aftersales Service team.

This position reports to the EVP, Chief Commercial Officer.

Location of Position and Schedule

This position is located at MMNA's Headquarters in Franklin, TN. The successful candidate must reside in the Middle TN area, within reasonable driving distance of the office. Domestic travel to Regions/dealerships and port operations will be necessary approximately 10% of the time. Occasional (1x per year or less) travel to MMC in Japan may also be required. When not traveling, Directors and above work a hybrid schedule of 3 days in office, 2 days working from home, unless business demands otherwise require working from the office.

Role Summary

The Director, Aftersales Service position is a technical, operational, and strategic leadership role. Success in this position requires a strong understanding of the automotive industry, MMNA dealer operations, product compliance, and quality, along with deep insight into how dealer performance, customer experience and retention, and product quality influence one another. This leader must be equally comfortable serving
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team. Our application process is designed to champion inclusion and equity. We're on the lookout for the ideal fit for each role, valuing skills and experiences over traditional education or specific company backgrounds. Feel encouraged to apply, even if your profile doesn't precisely match the job description. We invite you to delve into a few thought-provoking questions in our application, offering you the opportunity to showcase your unique talents and insights right from the start.

Once you've submitted your application, expect to hear from us within 7 business days. We're committed to keeping you informed about the status of your application, ensuring transparency and open communication throughout the process. We understand that perfection is a journey, and if you ever have questions about your application or the process itself, don't hesitate to reach out to your recruiter.

Mitsubishi Motors is proud to be an equal-opportunity employer, excited about collaborating with talented individuals of all identities. We do not discriminate based on identity, aligning with our commitment to fostering a diverse workplace. Our code of conduct serves as a guiding light for the company we aspire to be, celebrating our differences as the driving force behind a product that serves a global user base.

We welcome applications from individuals with disabilities and is prepared to provide reasonable accommodations. If you require such accommodations for the job application or interview process, please email mmna-talent_acquisition@na.mitsubishi-motors.com .

We hope you will join us on this journey where your dedication aligns with our values, creating an environment that fosters growth, collaboration, and meaningful contributions.

Click here to learn more about what it's like at MMNA!

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