Technology Services Analyst (Seasonal)

The posting, as MLB (Job Board Only) wrote it

Major League Baseball is looking for a Technology Services Analyst in the Technology department to serve as the first and primary point of contact for Major League Baseball’s internal staff and external partners, delivering premiere technical and customer service skills, professionalism, and initiative to resolve problems quickly and efficiently, while deploying and maintaining mission-critical collaboration, productivity, and work management platforms.

Responsibilities

• Provide frontline technology support, including, but not limited to, answering inbound calls, resolving request and incident tickets, staffing the technology desk, addressing end user issues in person and remotely with punctuality, courtesy, and professionalism, and escalating problems and major incidents promptly
• Configure, deploy, and troubleshoot Apple and Microsoft Windows-based user equipment, including, but not limited to, desktops, laptops, tablets, mobile phones, printers, and peripherals such as monitors, keyboards, and mice
• Support Audio/Visual and conference room technology and events as needed
• Open support cases and troubleshoot and resolve vendor equipment and platform issues as needed
• Contribute to maintaining a meaningful and relevant set of knowledge base articles for end users and technology staff, including, but not limited to, onboarding / offboarding guides, troubleshooting guides for common and unique issues and circumstances, internal team and external vendor contact, support, and escalation guides, and general operational runbooks
• Participate as needed in duties and responsibilities specific to department operations, including, but not limited to, attending and supporting town halls, department, and team meetings, participating in routine one-on-one meetings with supervisors, and completing timesheets accurately and punctually
• Be available to work a flexible schedule that includes non-standard hours (also known as before 9:00 AM or after 5:00 PM local time), as well as providing coverage on weekends and holidays
• Be available to travel occasionally both domestically and internationally to support events, branch offices, and youth academies
• Demonstrate an ongoing interest in personal development, including technology training and certifications, specialization of platform and service delivery, automating routine and error-prone tasks, and consistently exceeding end users' expectations
• Support deployment, usage, integrations, incident and problem troubleshooting and remediation, and managing the overall service levels for accountable platforms and services
• Identify opportunities to improve team efficiency and effectiveness through automation, new platforms, optimizations to existing platforms and vendor relationships, and policy and process changes for routine tasks, such as onboarding, offboarding, and new hire / new user training

Qualifications & Skills

• Bachelor’s Degree in a computer technology capacity such as Comp

[…]
nd problem ticket tracking platforms such as ServiceNow

• Device Management platforms such as Intune, JAMF, Kandji, etc
• Virtualization platforms such as VMWare and Citrix
• Project and work management platforms such as Jira and Asana
• Coding and scripting experience with a general-purpose programming language (i.e., Java, C/C++, Python, PowerShell)

Pay Rate: $35.00 per hour

The actual offer will carefully consider a wide range of factors, including your work experience, education, skills, and any other factors MLB considers relevant to the hiring decision.
Why MLB?

Major League Baseball (MLB) is the most historic of the major professional sports leagues in the United States and Canada. Employees love working at MLB because of the culture of growth, teamwork, and professionalism. Employees who are most successful at MLB take initiative, know how to identify problems and provide solutions, and always put the Team first. For those ready to step up to the plate and join the major leagues, MLB takes the same approach as teams do with their players: empowering our “workforce athletes” to be at their best by engineering experiences that put employees in the best position to succeed. Major League Baseball is looking for candidates who are passionate about growing America’s pastime to best serve its fans for decades to come.

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Are you ready to Step Up to the Plate? Apply below!