Operations Associate, Insurance & Clinical Operations

The posting, as Mochi Health wrote it

Healthcare is broken at the first step: patients can't find the right care, understand what it costs, or access the medications they need. Mochi Health is fixing this.

We're building an AI-driven marketplace that makes healthcare discoverable—connecting patients to the right providers, transparent pharmacy pricing, and affordable medications. Over the past few years, we've grown rapidly by combining clinical expertise with technology that actually works for real people, not just hospital systems.

Our platform does what legacy healthcare can't: it gives patients transparent pricing before they pay, personalized medication management that follows them across providers, and long-term access to their own medical records. We're proving that healthcare can be more affordable, more human, and far more intuitive than what exists today.

Join a team that's rebuilding healthcare from the patient up. At Mochi Health, you'll work alongside people who value bold thinking, inclusive collaboration, and getting meaningful work into the world. If you want to do the most impactful work of your career, this is where to do it.

About The Role

Mochi Health is a direct-to-patient telehealth company specializing in obesity medicine and expanding into primary care. With over 200,000 active patients, 500+ providers across 50 states, and a proprietary AI-enabled EMR, Mochi is building the infrastructure for a new model of virtual care delivery.

Today we operate primarily on a cash-pay subscription model. Our Insurance & Payer Operations function is one of the company's most important strategic bets: building the clinical, operational, and technical infrastructure to accept insurance and unlock a new revenue stream, and it's the engine behind our expansion into primary care.
About the Role

We're looking for an independently driven, detail-oriented Operations Associate to support both our core clinical workflows and the buildout of our insurance program. This is a blended role: part of your time keeps clinical operations running smoothly, and part helps stand up and scale the insurance and payer side of the business as we grow.

You'll learn the mechanics of payer contracting, credentialing, and compliant billing from the ground up, working closely with Clinical, Product, Care, and Data teams and our Insurance & Payer lead.

What You'll Do

• Optimize clinical workflows by identifying inefficiencies, implementing solutions, and improving care coordination.
• Analyze performance data using AI and other tools to track provider KPIs and drive data-informed decisions.
• Act as a key liaison for providers, gathering feedback and streamlining workflows, and keep provider content and training resources up to date.
• Support day-to-day operations of the insurance program, coordinating across the credentialing team, billing operations, and external partners.
• Help manage provider credentialing and enrollment for insurance panels, tracking timely enrollment and re-cred

[…]
—each bringing excellence and empathy to the table.

💣 Profitable & Explosive Growth – Our growth is like trying to drink from a firehose while riding a rocket, as we commit to decisions that ensure long-term success, stability, and the well-being of our team and customers—all without the constraints of VC funding.

📍 Prime Location – Our vibrant downtown San Francisco HQ is just steps from public transit, great coffee shops, and everything the city has to offer.

#LI-Onsite #LI-NE
Workplace Policy

Mochi Health is an in-person company based in San Francisco, CA. Our team works together in person five days a week to foster collaboration, innovation, and strong connections. We believe that face-to-face interaction builds a culture of excellence and allows us to deliver the best outcomes for the patients and providers we serve.

Equal Opportunity

Mochi Health is an Equal Opportunity Employer. We make all employment decisions based solely on merit. We provide equal employment opportunities to all applicants and employees without discrimination on the basis of race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, disability status, or any other applicable legally protected characteristic. We prohibit any form of discrimination or harassment. This policy applies to all terms and conditions of employment, including hiring.

Candidate Privacy Notice

Please review Mochi Health's Candidate Privacy Notice here .

Accommodations

Mochi Health complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local laws. We will reasonably accommodate qualified individuals with a disability during the application process and throughout employment as required by law.

If you need any assistance or accommodations due to a disability, please contact us at hr@joinmochi.com .