Manager, Customer Success Operations

The posting, as MongoDB wrote it

The worldwide data management software market is massive (IDC forecasts it to be $169 billion by 2029!). At MongoDB we are transforming industries and empowering developers to build amazing apps that people use every day. We are the leading modern data platform and the first database provider to IPO in over 20 years. Join our team and be at the forefront of innovation and creativity.

Our CS Operations team, part of our broader Customer Operations team, strives to help our Customer Success organization scale and grow faster. This function will act as a key business partner to the leaders of our Customer Success team. Your responsibilities will range across a variety of strategic initiatives including piloting and scaling up new projects, analyzing data to come up with meaningful business insights, and optimizing processes.

We are looking for an experienced professional to help us lead this global team. You will be responsible for learning the ins and outs of MongoDB’s Customer Success function, play a critical role in building relationships with the senior leadership team, and drive forward initiatives that will help us unlock sales revenue. The ideal candidate understands what makes our Customers successful and makes a Field team thrive, has a strong interest in analyzing data to understand the business and drive impact, and thrives in shaping narratives that are conducive to helping our teams grow.

The Opportunity

As a Manager of Customer Success Strategy and Planning, you will:

• Lead a team of analytical and operational business partners that are aligned to the CS organization
• Drive the operating rhythm of our business including monthly and quarterly business reviews, forecasting, org deep dives, and ongoing business planning efforts (including contributing to headcount and capacity planning, account and territory assignments, etc.)
• Partner with Senior CS and Operations leadership to drive market and segment-specific analyses to uncover insight, influence key decisions, and shape the longer-term vision of the team
• Independently run forecasting and business review calls
• Derive understanding and insights on emerging trends from our data and present recommendations on how we can drive better outcomes to CS leadership
• Influence the data and systems strategy and processes required to scale commercial teams
• Become well-versed in our sales KPIs and their implications on performance tracking, compensation and forecasting
• Conceptualize and pilot new programs to test the effectiveness of various CS workflows, structures, and decisions
• Collaborate with various business units to drive productivity and headcount scenario analyses

Qualifications

• Bachelor’s Degree with a quantitative focus (Economics, Finance, Computer Science, Mathematics, etc.)
• 5+ years of work experience in either CS, Sales, GTM Strategy and/or Operations
• 1+ years of leadership experience
• Comfortable being in a player-coach manager type role

[…]
ith relative ease

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request accommodation due to a disability, please inform your recruiter.

MongoDB, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type and makes all hiring decisions without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Req. ID: 426497
MongoDB’s base salary range for this role is posted below. Compensation at the time of offer is unique to each candidate and based on a variety of factors such as skill set, experience, qualifications, and work location. Salary is one part of MongoDB’s total compensation and benefits package. Other benefits for eligible employees may include: equity, participation in the employee stock purchase program, flexible paid time off, 20 weeks fully-paid gender-neutral parental leave, fertility and adoption assistance, 401(k) plan, mental health counseling, access to transgender-inclusive health insurance coverage, and health benefits offerings. Please note, the base salary range listed below and the benefits in this paragraph are only applicable to U.S.-based candidates.

MongoDB’s base salary range for this role in the U.S. is:
$122,000 — $175,000 USD