Senior Customer Success Manager, Strategic Accounts

The posting, as Motion wrote it

📣 We recently hosted a CS hiring info event - watch the recording to meet the team and learn more about the role!

About Motion 💡

Marketing today runs on creative, and the teams doing it best understand that creative is both an art and a science. Rather than shipping ads and hoping they land, they build systems to understand what's driving performance, then turn those insights into repeat successes.

Motion is built to help teams do exactly that. Our platform helps marketing teams understand which of their online ads are performing best and why, so they can ship more winners across Meta, LinkedIn, TikTok, and YouTube.

We found product-market fit as an analytics platform, then dove headfirst into AI over the past couple of years, and that bet is paying off: our valuation has nearly tripled in two years, and we now help some of the world's top ecommerce and DTC brands and agencies, like Vuori, AG1, and HexClad, turn insights into results.

▶️ Learn more about the Motion product AND meet our new AI agent , Runneth 👋

We're an ambitious team with big goals, and we're looking for talented people to help us shape the future of AI-powered marketing! Our founders have built successful companies before, including alongside several of the people now at Motion. A number of teammates chose to build again here — a reflection of the trust, culture, and conviction behind what we’re building.

About the Senior Customer Success Manager, Strategic Accounts role 💜

Most CS jobs are about driving adoption of a tool. This one is different. You'll own a small book of Motion's largest and most strategic customers: top DTC brands and agencies with big creative teams, big media budgets, and a lot riding on getting creative right. They come to us because their creative process is broken. Insights are trapped in spreadsheets, testing decisions get made on gut feel, and media buyers and creative teams don't share a language. Your job is to rebuild that process with them, using Motion and Runneth as the vehicle.

With 10–30 accounts, you'll have room to go deep in a way that a high-volume book doesn't allow. You'll know each customer's business, org chart, goals, and creative roadmap as well as they do. The CSMs who thrive in this seat don't train people on features. They change how a company runs its creative strategy, and they become a trusted advisor to its marketing leaders along the way.

You'd be early to something big 🤖

Motion found product-market fit as a creative analytics platform, then went all in on AI. The bet is paying off. Our valuation has nearly tripled in two years, and Runneth, our AI agent, is now at the center of how customers work. That means you'd be among the first CSMs anywhere to deploy an AI agent into the workflows of large, complex marketing orgs, and you'd help define what customer success looks like now that AI is part of the job.

This isn't aspirational copy. Here's what our CS team does with AI today:

• Runneth as a strategic w

[…]
plex, multi-stakeholder onboardings and change management across teams

• You're the person asking questions in every meeting. Engaged, curious, and unafraid to push the group to think differently about how it approaches a problem. That kind of thinking does well at Motion.
• AI as a core working habit. You actively find smarter ways to do your job and stay curious as the tools evolve.
• Strong public speaking, presentation, and relationship-building skills
• A resourceful, self-starting attitude with genuine excitement to learn and teach
• Exceptional organization. This role rewards people who run a tight system.
• Bonus points : media buying or performance marketing experience (Meta, TikTok, YouTube), agency-side experience, or a strong grasp of why creative is the biggest lever in paid media.

What you'll love about Motion 💜

• Compensation: Competitive compensation including equity for all employees, health benefits from day one, a monthly health & lifestyle stipend, 20 days PTO, and a $1,500 work-from-home stipend
• Remote-first, hybrid optional: Team members across Canada, the U.S., and beyond, with office hubs in Toronto, Montreal, Vancouver, and Porto
• Real momentum: 2.5x YoY growth, $65M+ total raised ($30M Series B), and second-time founders. Several teammates chose to build with them again.
• Low-ego, high-performing team: Ranked #19 on G2's Best Canadian Software Companies for 2026
• Connection: Day-to-day on Roam, an AI-powered virtual office. In person, an annual team offsite and a summer company retreat.

💰 Compensation : $130,000 – $160,000 USD/CAD

🌎 A note on location : we're looking to hire someone based in Canada or the United States.

We use artificial intelligence (AI) in certain parts of our recruiting process at Motion, ranging from administrative and efficiency-focused support to, in some cases, conducting introductory interviews. Every AI interview is reviewed, and every hiring decision is made, by a (human) member of our team.