Manager of Data Analysis, Production Support

The posting, as Natera wrote it

Important: This position will work in one of the following three Extended-Hours Support (ExHS) shift teams:

• Weekend Shift Team

ABOUT THIS ROLE

Behind every sample in Natera’s labs is a patient waiting on a result, whether that’s an expectant parent, someone monitoring their cancer, or a transplant recipient. The ExHS team supports those labs outside normal business hours, when production issues still come up and Lab Operations still needs answers. As Manager of Data Analysis, you lead one of the shift teams and work the queue alongside your analysts. You take on escalations yourself, review code, and help the team through difficult analyses, knowing that faster answers mean faster results for patients and their providers. You also set objectives, track SLAs, and represent the team in stakeholder meetings.

The ideal person for this position is an experienced, hands-on data professional who has managed a team in a regulated lab or healthcare setting, is still comfortable writing SQL and Python, stays calm under pressure, communicates clearly with both technical and non-technical partners, with a strong sense of ownership for patient outcomes.

PRIMARY RESPONSIBILITIES

Leadership

• Lead and mentor the specific ExHS shift team, fostering a culture of accountability, innovation, and collaboration.
• Measure, report, and continuously improve team operational effectiveness.
• Define and track team objectives, ensuring alignment with broader organizational goals.
• Provide career growth opportunities, feedback, and performance assessments for team members.
• Encourage individual contributors (ICs) to pitch ideas for process improvements and innovations.

Operational Excellence

• Ensure timely and accurate resolution of production escalations data analysis tickets.
• Train and coach team members on new technologies, procedures, and guidelines/best practices.
• Enforce operating procedures for compliance, quality, and efficiency.
• Manage and improve tracking systems for workload, capacity, and ticket SLAs.

Communication and Collaboration

• Represent the Extended-Hours Support (ExHS) teams in stakeholder meetings.
• Proactively manage stakeholder expectations.
• Establish regular stakeholder reporting mechanisms.
• Translate complex analytical results into actionable recommendations for cross-functional partners.
• Effectively and correctly escalate issues encountered to other DSPE teams.

Process Improvement and Innovation

• Identify opportunities for automation and process enhancements to streamline operations.
• Identify and escalate risks such as data model changes that impact project timelines or ticket TAT.
• Collaborate with the overall DSPE team to develop new and improve existing support solutions.

QUALIFICATIONS

• Master's degree in a related field (e.g., Statistics, Data Science, Computer Science).
• Minimum 5 years of working experience in a highly regulated environment, e.g., CLIA and/or FDA compliant setti

[…]
s include comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents. Additionally, Natera employees and their immediate families receive free testing in addition to fertility care benefits. Other benefits include pregnancy and baby bonding leave, 401k benefits, commuter benefits and much more. We also offer a generous employee referral program!

For more information, visit www.natera.com .

Natera is proud to be an Equal Opportunity Employer. We are committed to ensuring a diverse and inclusive workplace environment, and welcome people of different backgrounds, experiences, abilities and perspectives. Inclusive collaboration benefits our employees, our community and our patients, and is critical to our mission of changing the management of disease worldwide.

All qualified applicants are encouraged to apply, and will be considered without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, veteran status, disability or any other legally protected status. We also consider qualified applicants regardless of criminal histories, consistent with applicable laws.

If you are based in California, we encourage you to read this important information for California residents.

Link: https://www.natera.com/notice-of-data-collection-california-residents/

Please be advised that Natera will reach out to candidates with a @ natera.com email domain ONLY. Email communications from all other domain names are not from Natera or its employees and are fraudulent. Natera does not request interviews via text messages and does not ask for personal information until a candidate has engaged with the company and has spoken to a recruiter and the hiring team. Natera takes cyber crimes seriously, and will collaborate with law enforcement authorities to prosecute any related cyber crimes.

For more information

• BBB announcement on job scams
• FBI Cyber Crime resource page