Member Value Consultant - AI Assistant

The posting, as National Information Solutions Cooperative (NISC) wrote it

About NISC

NISC develops and implements enterprise-level and customer-facing software solutions for over 1200+ energy cooperatives and communication organizations across North America. Our mission is to deliver technology solutions and services that are Member-focused, quality-driven and valued-priced. We exist to serve our Members and help them serve their communities through our innovative software products, services and outstanding customer support. We are an AI-forward company committed to being a technology leader in our industry.

About this Job

The primary focus of this position is to provide virtual and onsite adoption, training, and consulting services that help Members get the most out of NISC’s AI Assistant and the agentic workflows built across the NISC enterprise. This is not a support or product management role. The Member Value Consultant advises Members on best practices, helps them find where AI can make their work easier, and shows them how to measure the results. Hands-on experience with generative AI tools is a must, and knowledge of the Utility and Broadband industries is a plus.

The position resides in the Member Value team within the Member Success division and works closely with an enterprise team of Member Value Consultants and the Account Management team. The mission of the position is to enhance the success of Members and other NISC employees through providing expertise and guidance on AI best practices. Technology and NISC’s approach continue to evolve, so a person with strong initiative, curiosity, and an innovative mindset is the right fit for this team. This position is expected to have low to moderate level amounts of travel required, depending on Member needs and assignments such as event presentations.

What you will do as the Member Value Consultant

• Provide remote and onsite consulting, training, and implementation guidance to Members on using NISC’s AI Assistant and agentic workflows.
• Assess Member readiness and identify which teams (such as billing, customer service, engineering, operations, and finance) stand to gain the most.
• Interview Member staff to find repetitive, high-effort, or error-prone work that is a good fit for AI, and help prioritize use cases by value, effort, and risk.
• Advise Members on best practices for AI use, including workflow design, review and approval steps, prompt standards, and phased rollout.
• Coach Member staff on writing effective prompts and structuring requests for their own work.
• Develop and deliver role-based training and workshops to internal and external stakeholders as needed.
• Create practical learning content such as prompt guides, quick-start sheets, short videos, and peer-use examples.
• Document proven workflows as repeatable playbooks and maintain a library of best practices that does not expose any Member’s data.
• Build and support a champions program, with one or two power users at each Member who help their own staff.
• Agree on suc

[…]
king with usage and performance data to show results.

• Excellent verbal and written communication skills, including guides, summaries, and Member communications for a non-technical audience.
• Advanced level understanding of change management best practices.
• Good judgment on risk, including knowing when output needs human review and when to route a question to Security or Compliance.
• Excellent research and problem-solving skills with excellent attention to detail.
• Excellent ability to organize and prioritize, multitask, and manage time.
• Excellent ability to set and manage internal and external Member/Customer expectations.
• Excellent ability to demonstrate initiative and accountability.
• Ability to travel as often as necessary to meet the goals and objectives of the position.

NISC’s Shared Values & Competencies

• Integrity – We are committed to doing the right thing – always.
• Relationships – We are committed to building and preserving lasting relationships.
• Innovation – We promote the spirit of creativity and champion new ideas.
• Teamwork – We exemplify the cooperative spirit by working together.
• Empowerment – We believe individuals have the power to make a difference.
• Personal Development – We believe the free exchange of knowledge and information is necessary to the success of everyone and the organization.

Education Preferred

Bachelor’s Degree in a business-related field or equivalent experience.

Minimum Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the essential functions of this position, employees must be able to see and communicate. Employees are regularly required to maintain a stationary position, move, and operate computer keyboards or office equipment.