Consulting Manager, Managed Services

The posting, as Netatwork wrote it

About Net at Work
Founded in 1996, Net at Work is one of North America’s largest technology advisors and solution providers for small and mid-size businesses. Our award-winning consultancy offers a rich portfolio of next-generation technology, industry expertise, implementation and managed services to help organizations derive value from the transformative benefits of technology.

Through the integration of ERP, HCM and/or CRM solutions, Net at Work offers unique, industry-specific solutions and operation platforms that enable companies to compete more effectively in today’s digital economy. For more information, visit www.netatwork.com.

About this Position
The Consulting Manager - MSP leads the people, client experience, and service delivery operations of Net at Work's Managed Services practice, which provides 24x7 service and support to clients across North America.

Above all, this leader sets the standard for Net at Work's Client Champion value - ensuring the organization understands what matters to clients, anticipates needs, identifies risk early, communicates clearly, and follows through on commitments. Success requires building a high-performing team and operating model that delivers consistently without depending on heroic intervention.

The Consulting Manager oversees day-to-day delivery across Service Desk, NOC, SOC, field services, project execution, and other shared delivery functions. The role leads through team managers and subject matter experts, establishing clear accountability, operating discipline, and visibility while stepping in directly when leadership involvement is needed.

The Consulting Manager partners closely with the Practice Director, who owns commercial practice strategy and P&L. The Consulting Manager is responsible for service execution, managing the operational drivers that influence financial performance and providing timely insight to support decisions. The role also partners across Sales, Client Experience, PMO, Support and other Net at Work practices to create a connected One Net at Work experience for clients.

Job Responsibilities

Service Delivery & Operational Excellence

• Oversee reliable 24x7 operations across Service Desk, NOC, SOC, field services, project execution, and other Managed Services delivery functions.
• Ensure performance against established service levels, response and resolution expectations, quality standards, client commitments, and internal operating metrics.
• Maintain clear operational visibility across ticket volume, backlog, escalation trends, recurring incidents, service quality, utilization, capacity, and other key indicators.
• Establish effective escalation paths and clear accountability across team leads and delivery teams; step in directly when leadership involvement can change the outcome.
• Identify patterns behind recurring issues and drive root-cause resolution so the organization continuously improves rather than repeatedly solving the same symptoms.
• Estab

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Legal Benefits

• Identity Theft Protection
• Pet Insurance
• Wellness Program Offerings
• Paid Time Off, accrued per pay period based on years of service starting at 15 days annually.
• 8 Paid Holidays per year, including 1 floating holiday.

The compensation and benefits information is accurate of the date of this posting and subject to plan eligibility. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

The Company expects to accept applications for this position until October 3, 2026 but encourages interested applicants to apply as soon as possible. We will review this information and one of our Talent Acquisition professionals will reach out if your background aligns to the positions.

EOE/Diversity & Inclusion Statement
Net at Work is dedicated to unleashing the power and potential of our employees and teams by creating a vibrant and inclusive workplace where each employee can be their best. We are committed to fostering, cultivating, and preserving a culture of diversity and inclusion. We embrace and encourage equitable treatment of our employees and strive to create a work environment free of discrimination at all organizational levels and in all forms. Net at Work recognizes the rights of all individuals to mutual respect and the acceptance of others without biases based on differences of any kind.

Net at Work is a proud equal opportunity employer. We are committed to fair hiring practices and to creating a welcoming environment for all team members that is free of discrimination and harassment. All employment decisions at Net at Work are based on business needs, job requirements, and individual qualifications without regard to race, color, religion or belief, family or parental status, gender, gender identity or expression, sexual orientation, national origin, veteran or disability status, or any other status protected by the laws or regulations in the locations where we operate.