Senior Manager, Salesforce Platform Strategy & Delivery

The posting, as NetBrain wrote it

Founded in 2004, NetBrain is the leader in no-code network automation. Its ground-breaking Next-Gen platform provides IT operations teams with the ability to scale their hybrid multi-cloud connected networks by automating the processes associated with Diagnostic Troubleshooting, Outage Prevention and Protected Change Management. Today, over 2,500 of the world’s largest enterprises and managed services providers leverage NetBrain’s platform.

What We Need

NetBrain is seeking a hands-on Senior Manager of Salesforce Platform Strategy and Delivery to lead the operating model, roadmap, governance, and day-to-day delivery of its Salesforce platform. This is not a position for someone who intends to operate primarily through delegation. The director will work directly in the details of intake, triage, requirements, solution design, backlog management, QA, user acceptance testing, releases, deployments, documentation, and production support. The successful candidate will combine platform leadership with the willingness and technical ability to help the team execute.

Salesforce is central to NetBrain’s commercial and operational processes. The environment supports a mature and highly integrated business, with substantial demand from Sales, Customer Success, Support, Finance, Partners, and other business functions. The incoming director will bring structure to a significant backlog while balancing current business needs, platform reliability, technical-debt remediation, and major transformation initiatives.

The position will work closely with NetBrain’s existing Salesforce platform manager and developer, planned additional engineering capacity, business stakeholders, and external advisors. The director will be accountable for creating a sustainable Salesforce operating model and ensuring that the team works on the highest-value priorities in the appropriate sequence.

What You'll Do

Platform strategy and roadmap

• Own and maintain the Salesforce platform roadmap.
• Translate business strategy into sequenced platform initiatives, releases, and measurable outcomes.
• Balance capacity across business transformation, business-as-usual support, platform reliability, and technical-debt remediation.
• Incorporate relevant recommendations from platform assessments and external advisors.
• Present priority, capacity, dependency, and risk trade-offs to leadership.
• Ensure that urgent requests do not continuously displace strategically necessary work.

Intake, triage, and backlog management

• Own how Salesforce work enters, moves through, and leaves the team.
• Personally participate in request triage, requirements clarification, scope definition, and effort assessment.
• Distinguish incidents, minor enhancements, major projects, maintenance, and architectural remediation.
• Establish practical prioritization criteria based on business value, urgency, effort, risk, and dependencies.
• Maintain an actionable backlog with clear ownership, acceptanc

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• Experience evaluating managed packages, integration tools, and implementation partners.
• Experience operating in a fast-changing, private-equity-backed, or post-investment environment.
• Relevant Salesforce certifications. Certifications are useful but will not substitute for demonstrated delivery and leadership.

What We Offer

Our comprehensive compensation package is vital in how we recognize our people for the impact they make on us reaching our goals as a company.

For this role, the estimated base is $160,000 - $180,000 + Bonus. The actual salary may vary based on a range of factors, including market and individual qualifications objectively assessed during the interview process.

The range listed above is a guideline and may be modified. People Experience offers a comprehensive benefits package in addition to cash compensation that includes but is not limited to 401k and medical/dental coverage. Speak with your Recruiter for more details on our Total Rewards philosophy.

NetBrain invites all interested and qualified candidates to apply for employment opportunities.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or other characteristics protected by law.

If you have a disability that prevents or limits your ability to use or access the site, or if you require any other accommodation in the application process due to a disability, you may request a reasonable accommodation. To make a request, please contact our People Team at: people@netbraintech.com and we will be happy to assist you.

In compliance with applicable laws, NetBrain conducts holistic, individual background reviews in support of all hiring decisions.

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