Care Coordinator

The posting, as Neuronetics wrote it

About Us
Neuronetics, together with Greenbrook Mental Wellness Centers, delivers innovative mental health treatments through FDA-cleared NeuroStar® TMS and Spravato® therapies. Our mission is to expand access to life-changing care, combining cutting-edge technology, compassionate patient support, and clinical excellence to improve lives every day. Join us in making a meaningful impact in the rapidly growing mental health field.

Location: Delray Beach, FL
Department: Care Coordination
Employment Type: Non-Exempt
Make an Impact in Mental Healthcare
Greenbrook Mental Wellness Centers is seeking a Care Coordinator to serve as a critical link between prospective patients and life-changing treatment. In this role, you’ll guide individuals through their mental health journey—from initial consultation through treatment readiness—while delivering an exceptional, compassionate experience.
This is an ideal opportunity for someone who thrives in a fast-paced healthcare environment, enjoys patient interaction, and is motivated by improving access to mental health care.

Why Join Us

• Starting Pay : $23-25/hour, with consideration for experience
• Work Environment : Work independently in a corporate office during evening hours
• Impact : Make a meaningful difference in people’s lives every day
• Culture : Join a mission-driven, growth-focused team
• Growth : Opportunity to grow within a rapidly expanding organization

Essential Duties/Responsibilities

• Provides educational consultations and financial resource counseling to prospective patients, ensuring clear and consistent communication throughout the conversion experience.
• Reviews available insurance benefit information, educates patients on anticipated financial responsibility, and collaborates with internal teams to support an informed patient experience.
• Uses motivational and clinical interviewing techniques to collect patient information on general medical, social, and psychiatric history for appropriate clinical documentation.
• Compiles and uploads all consultation and other patient documents to relevant internal systems for appropriate record-keeping and reference.
• Manages patient progression from consultation through assigned scheduling milestones, proactively addressing scheduling, insurance, and patient-related barriers.
• Completes timely, accurate handoffs to the assigned Case Manager, ensuring all required documentation and outstanding patient needs are communicated.
• Coordinates and schedules patient appointments in accordance with organizational workflows and provider availability while maintaining accurate patient records.
• Identifies when consultations are not attended and/or patients are not progressing within their respective pipeline and assigns follow-up to the appropriate party.
• Maintains accurate and timely patient data across Salesforce and AdvancedMD, including consult documentation, scheduling status, pipeline progression, and communication logs.
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*Applicants must be authorized to work for any employer in the US. We are unable to sponsor or assume responsibility for employment visa/work authorization at this time.
Neuronetics is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Neuronetics/Greenbrook makes hiring decisions based solely on qualifications, merit, and/or business needs at the time.
*We are committed to providing equal employment opportunities to individuals with disabilities and protected veterans.
Benefits Statement: Selected candidate will be eligible to participate in the Company’s employee benefit plans, which currently include: health insurance; dental insurance; vision insurance; optional supplemental medical insurance; health savings and flexible spending accounts; company-paid life insurance and additional voluntary life insurance; company-paid short term disability and long term disability insurance; participation in a 401(k) savings and investment plan with company contribution; and paid time off for non-exempt salaried employees is calculated as .625 per pay period worked for vacation time and .29166 per pay period for personal time. Full-time exempt employees will be eligible for Flex-PTO, which allows time off without accrual. If applicable and required under state law, the successful candidate will also be eligible for paid sick leave. These benefits are subject to plan terms, company policies and are subject to change.
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