Director of AI and Enterprise Architecture

The posting, as NewRocket wrote it

Director of AI and Enterprise Architecture

Remote – Western US (Pacific or Mountain time zone preferred)

Why Us

NewRocket is a ServiceNow Elite Partner and a Claude Select partner, helping enterprises reimagine how work gets done with ServiceNow and AI. We work with public and private sector organizations, including some of the world’s biggest brands, to simplify processes, remove complexity, and turn the promise of AI into measurable business outcomes. We are “Raising the Bar” in delivering technology’s promise to create new kinds of experiences for our customers.

Our Core Values: Excellence, Creativity, Integrity, Teamwork and Empathy #ExCITE . At NewRocket, these values guide everything we do: they are the foundation of our culture and define how we Go Beyond for our clients.

The Role

About the role

We're hiring a Director of AI and Enterprise Architecture to be the technical leader on our client engagements, working alongside our forward deployed engineers as they build and deploy agentic AI inside complex enterprise environments. This is a billable, client-facing consulting role.

Large enterprises don't run on one system. They run on decades of layered platforms: ERP backbones like SAP and Oracle, service and workflow platforms like ServiceNow, CRM, HR and finance suites, custom integrations, data warehouses, and the identity and security controls that hold it all together. Agentic AI only creates value when it can work safely inside that landscape: reading the right data, taking the right actions, respecting approvals and access controls, and leaving an audit trail that satisfies IT, security and compliance.

On each engagement, you're the person who understands that landscape. You map the client's systems, translate their business goals into the architecture and requirements agents need, and lead the forward deployed engineers through it as they build, so workflows make it out of pilot and into the client's production environment.

What you'll do

• Lead engagements technically. Serve as the senior technical leader on client engagements, setting architecture direction and guiding the forward deployed engineers who are building alongside you.
• Map the client's system landscape. Quickly get to grips with each client's environment, including ServiceNow, SAP, Oracle, Salesforce, Workday, custom systems and the integrations between them, and turn it into a clear picture the engineering team can build against.
• Translate business processes into agent-ready requirements. Work with client process owners to break down workflows like incident resolution, procure-to-pay, order-to-cash and employee onboarding into the tasks, data, decisions, permissions and human approval points an agent must handle.
• Design how agents connect to systems of record. Define the integration approach for each engagement: APIs, integration platforms, event streams, MCP and tool-calling layers, and data access patterns.
• Get workflows into production. N

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vices, healthcare, public sector or manufacturing.

• Public thought leadership: talks, writing or published reference architectures on enterprise AI.

What success looks like

This is a billable, client-facing consulting role. You'll be embedded on customer engagements alongside our forward deployed engineers, serving as the architecture lead who helps the team navigate complex enterprise system landscapes.

• Engagement delivery: You consistently meet billable utilization targets and are the go-to architect on our most complex client engagements.
• Landscape mastery for the team: On each engagement, you quickly map the client's system landscape (ServiceNow, SAP, Oracle and the integrations between them) and give forward deployed engineers a clear path through it: where the data lives, which APIs and controls apply, and who owns what.
• Production outcomes: Agentic workflows you architect reach the client's production environment, with sign-off from their IT, security and risk teams.
• Client trust: Clients see you as a senior advisor, leading to engagement extensions, expanded scope and referenceable outcomes.
• Repeatable delivery: Patterns, integration playbooks and readiness assessments from your engagements are reused across the practice, making each new deployment faster.

We Take Care of Our People

NewRocket is committed to a diverse and inclusive workplace. We value and celebrate diversity, believing that every employee matters and should be respected and heard. We are proud to be an equal opportunity workplace and affirmative action employer, committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin, or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, citizenship, military, or Veteran status. For individuals with disabilities who would like to request an accommodation, please contact hr.us@newrocket.com .