Senior/Lead Forward Deployed AI Engineer-Anthropic-US East

The posting, as NewRocket wrote it

Senior Forward Deployed AI Engineer

AI Foundry | NewRocket
Location: Remote with travel (~70%)

Role Overview

NewRocket is seeking a highly skilled Senior Forward Deployed AI Engineer to join the AI Foundry team and work directly with customers to deploy, operationalize, and scale AI-powered workflow solutions.

This role blends full-stack engineering, enterprise integration, generative AI implementation, and client-facing solution delivery. Forward Deployed AI Engineers partner closely with business consultants, product teams, AI/ML engineers, and customer stakeholders to translate real-world business problems into secure, reliable, deployable AI-driven solutions.

As an Anthropic partner/vendor, NewRocket is expanding its capability to design and deliver enterprise solutions using Claude and other leading AI technologies. In this role, you will apply modern LLM engineering practices—including prompt and context engineering, retrieval-augmented generation (RAG), tool use, structured outputs, agentic workflows, model evaluation, and responsible AI controls—to deliver measurable customer value.

You will help customers implement agentic AI workflows, intelligent automations, and AI-powered integrations within ServiceNow and broader enterprise ecosystems. You will also contribute directly to the evolution of NewRocket’s AI platforms, accelerators, and intellectual property, including the NewRocket Intelligence Platform , Value Realization Dashboard , Data Intelligence Platform , and reusable Agent Packs .

This role requires strong engineering skills, curiosity about emerging AI technologies, sound judgment regarding responsible AI deployment, and the ability to operate effectively in fast-moving customer environments.

Key Responsibilities

Client Delivery & AI Solution Implementation

• Deploy, configure, and operationalize agentic AI workflows, AI assistants, and AI-powered automations within client ServiceNow environments and enterprise technology ecosystems.
• Translate customer business requirements, operational processes, and desired outcomes into technical architectures, implementation plans, and production-ready AI solutions.
• Implement and integrate NewRocket Agent Packs, AI accelerators, and workflow solutions into enterprise environments.
• Work directly with customer teams to tailor AI solutions to their operating models, business processes, data sources, security requirements, and user needs.
• Support workshops, discovery sessions, technical working sessions, demonstrations, pilots, and production rollouts.
• Clearly communicate AI capabilities, limitations, tradeoffs, solution behavior, and adoption considerations to technical and business stakeholders.

Anthropic and Generative AI Engineering

• Build enterprise AI applications and workflows using Claude, the Anthropic API, and other LLM platforms as appropriate for the client use case.
• Apply effective prompt and context-engineering techniques, including clear instr

[…]
abases, embeddings, document ingestion, chunking, retrieval strategies, and knowledge-grounding patterns.

• Familiarity with LLM orchestration and application frameworks such as LangChain, LangGraph, LlamaIndex, Semantic Kernel, or comparable tools.
• Experience with AI observability, tracing, evaluation frameworks, prompt/version management, monitoring, and cost optimization.
• Experience contributing to internal platforms, reusable accelerators, developer tooling, or product capabilities.
• Familiarity with Docker, CI/CD, SQL, Git, infrastructure-as-code, and secure cloud deployment practices.

Why This Role Matters

Forward Deployed AI Engineers are the bridge between real-world enterprise problems and NewRocket’s AI platforms. By working directly with customers, they deliver immediate operational value while shaping the evolution of NewRocket’s AI products, accelerators, and platform capabilities.

This role is critical to scaling the NewRocket Intelligence Platform and the broader AI Foundry strategy . As NewRocket expands its partnership with Anthropic, this engineer will help establish practical, secure, and responsible patterns for deploying Claude-powered AI solutions that improve enterprise workflows, accelerate decision-making, and create measurable business outcomes.

We Take Care of Our People

NewRocket is committed to a diverse and inclusive workplace. We value and celebrate diversity, believing that every employee matters and should be respected and heard. We are proud to be an equal opportunity workplace and affirmative action employer, committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin, or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, citizenship, military, or Veteran status. For individuals with disabilities who would like to request an accommodation, please contact hr.us@newrocket.com .