Engineer Manager, Experience Services

The posting, as Nexcess wrote it

About Nexcess
Nexcess provides specialty cloud solutions for organizations where performance and compliance have to coexist. We serve businesses worldwide, from agencies scaling client sites to enterprises running mission-critical operations. We've built our reputation on deep technical expertise and genuine partnership with every client we work with. Behind every environment we manage is a team of people who take the craft seriously and keep showing up when it matters.

About Experience Services
Experience Services owns Quote to Cash and Customer Authentication: it builds and maintains the cart, checkout, order, billing, and authentication systems that power every customer transaction across Managed Hosting and Managed Applications.
The Role
You will run and own one engineering team end-to-end: its architecture design, its delivery, and its roadmap. This is a hands-on engineering role, and you are the one person who answers for what the team lands.
The work in flight is the visible part. The job is the machine around it: how work is scoped and cut each month, what stands between a change and production, how much of it is AI-assisted, and how much of the team's week goes to things that are not engineering.
How we work

• Business alignment and focus come first. Engineering here exists to move the business, not to be busy. You will pick the few things that matter most, say no to the rest out loud with the Product counterpart, and deliver them on dates the business can plan around, at a quality that does not come back as an incident or a customer escalation. Predictable, reliable delivery of quality software is the output of this job, and everything below is in service of it.
• This job is hands-on, and more so every quarter. Management layers here are deliberately thin, and a manager who has stopped reading code cannot lead a team whose code is mostly AI-generated. You will write specs, review pull requests yourself, run the AI harness daily, and ship real work. Not the critical path, but enough that your technical judgment is current rather than remembered.
• Whoever ships it owns it, regardless of who wrote it. Most code is AI-generated now, so the judgment moved to either side of it: specifying exactly what to build, and verifying that what came back is correct, secure, and operable. Managers are more accountable in the AI era.
• You will be Product's best friend. The managers who succeed here are the ones their Product counterpart wants in the room: you shape the roadmap together, turn business need into something the team can credibly commit to and deliver as expected, and make the trade-offs legible early. Enabling the business is the point of the job; the technology and process and your team is how you do it.
• Your team goes on call for what it builds, and you take your turn on the rotation. Engineering declares risk and timelines in writing for the business to accept.

What we’ll measure

• Speed: DORA High, with Elite as the tar

[…]
iven forecasting with evidence to set and meet business timelines and commitments; operated a production on-call rotation; owned hiring end to end and held a bar; led engineers across time zones.

A must: experience in managed hosting, cloud, or another high-availability service business.
Work Environment
The physical demands described here are representative of those that must be met by an individual to successfully perform the essential duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

• While performing the essential duties of this job, the individual is regularly required to speak and hear
• While performing the essential duties of this job, the individual is regularly required to use hands for keyboarding, gross manipulation, and fine manipulation
• Works at a desk and computer screen for extended periods of time
• Works in a traditional climate controlled office environment or from home
• Works in a highly stressful environment dealing with a wide variety of challenges, deadlines and diverse employee population

Disclaimer
This job description is only a summary of the typical functions of the position. It is not intended to be an exhaustive or comprehensive list of all job responsibilities, tasks, or duties. Additional duties and tasks may be assigned as part of the job function. Liquid Web Inc. reserves the right to modify, interpret, or apply this job description in a way that best supports the organizational needs. The job description in no way creates or implies an employment contract. The employment contract remains “at will”.
Equal Employment Opportunity Policy: Liquid Web is committed to offering equal employment opportunity without regard to age, color, disability, gender, gender identity, genetic information, marital status, military status, national origin, race, religion, sexual orientation, veteran status, or any other legally protected characteristic.

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