Customer Support Associate

The posting, as Numeric wrote it

WHY NUMERIC

Every business runs on accounting, but the systems underneath it were built for a different era. Today’s ERPs don’t store a company’s financial data. They store a diluted copy of it. Every contract, lease, and invoice gets flattened into a journal entry, and the context that made it meaningful is thrown away. That’s why accounting teams spend every month re-checking numbers, stitching together spreadsheets, and waiting on engineering, and why AI struggles to do real accounting work. Accounting doesn’t have a reporting problem. It has a data problem.

Enter Numeric: the data platform finance teams run on. We started with the month-end close, where the data problem hurts most, and hundreds of finance teams now run their close on Numeric. That work led us to rebuild the system of record itself. In September 2026 we launched the Financial Data Platform (FDP), a platform built for the agent era. Instead of a journal entry, the real business object enters the system and the accounting is derived from it. Every number is traceable to its source, reporting works on any dimension, and accountants and AI agents finally have enough context to work together. While others bolted AI features onto the old data model, we built a new one.

We have a growing base of customers who love our product, including Anthropic, Plaid, Brex, Betterment, Wealthfront, and Asana. We’ve raised $89M from top-tier investors including IVP, Menlo Ventures, Founders Fund, and 8VC, along with founders and executives from Ramp, Segment, and other category-defining companies. We’re in-person, with teams in New York, San Francisco, and London, and we just shipped the product that will define our next decade. There’s never been a better time to join.

ABOUT THE ROLE

• Do you want to fix the bug yourself, instead of writing the "I've filed a ticket with engineering" reply?
• Ever wish you could open the logs, the query, and the repo, rather than wait in someone else's queue?
• Do you see a support queue as data about the product, not a to-do list?
• You believe there are better solutions to everyday problems accountants face and that AI will enable accountants to achieve more with fewer resources

If any of that resonates, this role is for you. As a Customer Support Associate, you'll own the front line of the Numeric experience. Support is where we earn trust on the days that matter most, in the middle of close, when a controller's reconciliation isn't tying and the deadline doesn't move. You'll triage, diagnose, and increasingly resolve issues end to end, including shipping the fix yourself..

This is a role where your accounting foundation is the product, not a credential. When a customer writes in, they're rarely just reporting a software bug. They're mid-flux with a variance they can't explain, staring at a rec that won't tie, or unsure whether the problem is their data, their process, or us. You've sat in their seat, so you can hear the question behind the t
[…]
hat we got it wrong, and including when the honest answer is that you don't have a fix time yet.

• Judgment When Everything Is Urgent: You can tell an urgent ticket from a loud one, decide what gets dropped when capacity is tight, and say so out loud instead of absorbing it silently.

NICE TO HAVES (NOT REQUIRED)

• Hands-on NetSuite experience, or depth in another major ERP such as Workday Financials, Oracle, SAP
• Ability to write and run SQL, or willingness to learn it in your first month
• Comfort with git, reading a pull request, or AI coding tools like Claude Code
• Systems thinker. You understand how appropriate tool selection can help scale companies and drive efficiency
• Experience running incidents or an on-call rotation
• Experience with multi-entity or multi-currency accounting
• Experience building internal tooling, scripts, or dashboards to solve your own problems

HOW WE WORK

This role is in-person in New York (in office, with flexibility).

We strongly believe we will only be successful if everyone on the team is anchored in our following set of core principles:

• Brick by Brick: To win, our team needs to show up and execute in each domain every day.
• Love the Game: We focus on the craft and a deep sense of giving a f*ck. We're building a company full of people who are equally engaged and motivated.
• SALY: We refuse to accept "Same As Last Year." For too long, accounting and finance systems have reflected outdated processes instead of reimagining what's possible. We're driven by a first-principles approach to building better solutions.
• Own the Outcome: We own our results. We typically hire builders and give them large mandates with high-trust. You're responsible for customer outcomes, not just task completion.
• Earn the Right: We're impatient to deliver results. We relentlessly iterate, measure, and improve. Every day is an opportunity to beat our prior best, raising the bar for the value we deliver to customers.