Customer Success Manager

The posting, as Nuvem wrote it

Customer Success Manager
(Full-Time Remote, Health Tech)

Who We Are

NuvemRx helps community health providers deliver on their mission by simplifying the complexity of pharmacy operations —with a suite of scalable solutions that integrate software, intelligence and expert support that can illuminate savings, expand access, and elevate patient care.

What We Are Looking For

At NuvemRx, we know high standards must be maintained to deliver impact at scale, and we want to work with people that embody our core values:

• Mission Always: Every choice is a chance to service our customer. Every choice is a chance to serve -and make healthcare better for all. We don’t just check boxes- we make choices that serve people and move the mission forward.
• Be A Pioneer : Find the problem. Invent the Solution. We don’t wait for direction—we take initiative, stay resourceful, and create what’s needed - not just what’s expected. Pioneers chart new territory with vision, courage, and grit. We learn quickly and turn challenges into momentum.
• Do the Right Thing the Right Way : We lead with care, respect, and compliance—and we don’t cut corners. We solve the right problems the right way, always balancing speed with thoughtfulness, and outcomes with ethics.
• Stronger Together: Own Your Role. Play for the Team. We bring diverse voices together to solve hard problems with humility and shared ownership. We challenge each other with respect, hold each other accountable, and strive to be the best for the team—not just on the team.

Because we are a fast-growing company with a bold mission and a lot of work to do, every employee of NuvemRx must also have growth company DNA , which requires either success working in a fast-paced VC/PE-backed early-stage company with high expectations or the underlying qualities that create that success including: high-motor, comfort with ambiguity, resilience in all of its forms, and a growth mindset. Things change quickly and frequently at NuvemRx, so we need team members that are at the top of their game and can shift gears, alter direction, and keep going at pace. You must be a playbook writer and executor, able to make plans that both meet the current moment and contemplate the future and then implement them. No matter your job level, you will own your work from beginning to end, take feedback well, prioritize what matters, never rest on your laurels, stay positive and resilient, and make data-driven decisions.

We are looking for a smart, driven Customer Success Manager to serve as the primary owner of the customer relationship, ensuring customers understand, adopt, and realize measurable value from Nuvem’s solutions, while identifying opportunities to expand usage and services over time. In this role, you will:

Customer Outcomes & Value Delivery

• Own a portfolio of customers and ensure delivery of measurable outcomes aligned to each client’s goals .
• Deliver quarterly customer outcome scorecards that clearly articula

[…]
, pharmacy, PBM, or 340B environments.

• Experience working within tiered customer engagement or segmentation models.
• Background in growth-oriented customer roles with upsell or expansion responsibility.

Benefits

• High Earning Potential : Competitive salary commensurate with experience.
• Work/Life Balance :
• Flexible work arrangements and a remote-first work environment (for select positions)
• Recurring company gatherings throughout the year to promote connection and collaboration
• Unlimited Paid Time Off
• Additional Benefits and Perks:
• Paid holidays
• Paid family and medical leave, including paid parental leave
• Fully covered medical, dental and vision benefits for employees
• Company sponsored 401(k) with a match
• Life and long-term disability coverage
• Employee assistance program

If you take pride in delivering results, embrace challenges, and proactively seek improvement then NuvemRx is the place for you. You will be part of a smart, self-aware, humble team dedicated to elevating patient care.

Compensation

The expected base compensation for this role is $80,000 - $90,000 per year.

Actual compensation may vary based on factors such as skills, location, and internal equity.

NuvemRx complies with applicable pay transparency laws. The compensation range listed reflects the expected base salary at the time of posting, and actual compensation may vary.

NuvemRx is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other protected status in accordance with applicable federal, state, and local laws.

NuvemRx is committed to providing reasonable accommodations to qualified individuals with disabilities. If you need assistance or an accommodation during the application or interview process, please contact us at recruiting@nuvemrx.com.