Director, Business Operations

The posting, as Octave wrote it

About the Company

Octave is a modern behavioral health practice creating a new standard for care delivery that’s both high-quality and accessible. With in-person and virtual clinics in multiple states, the company offers evidence-based individual, couples, and family therapy, while pioneering relationships with payers to make care more affordable through insurance. By raising the bar on how care is delivered and how providers are supported, we are building a sustainable system that values equity, affordability, and effectiveness.

Job Summary

The Director, Business Operations serves as a strategic and operational partner to the VP of Operations, leading a multidisciplinary team across business operations, program management, analytics, and operational efficiency. This role translates company strategy into clear priorities, decision-quality insights, and scalable operating plans that improve access, growth, workforce effectiveness, and financial performance. The ideal candidate brings the analytical rigor of a strategist and the ownership of an operator, with the ability to lead complex cross-functional initiatives, create structure amid ambiguity, and turn recommendations into measurable results. As a leader, this person will build durable systems, develop high-performing teams, and help shape how Octave operates as the organization grows.

Management Responsibilities

• Develops, coordinates, and implements systems, policies, procedures, and productivity standards.
• Provide leadership and guidance to the team, ensuring the achievement of goals and objectives.
• Foster a positive and collaborative work environment.
• Oversee the planning, execution, and completion of projects and initiatives within the team.
• Establish and monitor operational processes and workflows to enhance efficiency and productivity.
• Streamline operational processes, enhance efficiency, and improve overall organizational performance.
• Implement best practices, monitor key performance indicators (KPIs), and develop strategies to achieve operational excellence.

Duties & Responsibilities

Lead Business Operations and Access strategy

• Set the analytical agenda for access, supply, and network optimization, connecting demand, provider capacity, and payer participation to growth and operating decisions.
• Lead analysis on retention, segmentation, utilization, and other critical metrics, creating a consistent business-intelligence approach across Octave.
• Develop business cases and recommendations for new markets, channels, service lines, partnerships, and strategic transactions.

Build a repeatable program-management engine

• Lead Octave’s portfolio of cross-functional launches and transformations, including new payers, geographies, channels, service lines, integrations, and internal capabilities.
• Establish clear governance, ownership, milestones, dependencies, and escalation paths; surface risks and tradeoffs with decision-ready recommendations.

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sponsored membership with One Medical for convenient, modern care.

• Retirement : Plan for your future with a 401(k) that offers both traditional and Roth options.
• Paid Time Off: Time to recharge matters. Take advantage of a generous time off policy, up to 12 paid company holidays, and accrued sick time.
• Financial Protection: We’ve got you covered with company-paid Life, AD&D, and Disability insurance, plus optional extras like Pet, Legal, and Worksite plans (Critical Illness, Hospital Indemnity, and Accident).
• Parental Leave (Bonding Time) : Growing your family? Full-time employees can take paid bonding leave after 6 months, whether it’s a new baby, adoption, or foster placement. Time off increases with tenure.
• Growth: Keep learning and leveling up with professional development reimbursement for role-related growth opportunities.

How We Use Technology in Hiring

As part of our hiring process, we may use technology tools, including AI-supported systems, to assist with reviewing applications or documenting interviews. These tools are designed to support our team, not replace human judgment, and final hiring decisions are always made by our team.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Application Instructions:

Please complete the following application. Please note that the U.S. Equal Opportunity Employment Information questions below are used for the purposes of EEOC reporting and are optional to complete. Octave is unable to change these questions and we acknowledge that many of the U.S. Equal Opportunity Employment Information questions are not inclusive or affirming of all aspects of cultural identity. Octave is committed to an inclusive workplace environment, and this information will not inform how we approach hiring or employment.