Supplier Quality Specialist – West Coast Regional Lead (Onsite Role)

The posting, as Olaplex wrote it

OLAPLEX, a category-defining leader in prestige hair care, continuously seeks talented individuals to join in our mission to transform foundational hair health and deliver great hair days today, tomorrow, and for years to come.

As the original bond builder, we are dedicated to fostering a culture that celebrates the bonds within our teams. OLAPLEX elevates individuals from all backgrounds with the belief that together we can unlock the full potential of science to extend the health, life, and beauty of hair for all.

About the Role

OLAPLEX seeks a highly analytical, detail-oriented, and hands-on Supplier Quality Specialist – West Coast Regional Lead to serve as our primary West Coast quality footprint. In this role, you will act as a vital operational liaison connecting our brand corporate Quality and Supply Chain teams with our West Coast Contract Manufacturers (CMs).

You will combine day-to-day on-site execution with a continuous improvement mindset, perform detailed physical inspections, drive root cause analysis (RCA) on line deviations, and build strong, collaborative working relationships with third-party manufacturing partners.

As a bridge between our brand and our manufacturing partners, you will be responsible for real-time oversight and rigorous physical testing of our products before they reach our customers.

Key Responsibilities

Liaison & Relationship Management

• Cross-Functional Bridge: Serve as the primary, high-touch liaison connecting West Coast Contract Manufacturers with the brand and corporate Quality, Operations, and Supply Chain teams to ensure seamless alignment on standards, timelines, and defect resolution
• CM Partnership & Accountability: Establish and nurture strong, trusted working relationships with West Coast CM leadership and floor personnel, balancing collaborative partnership with rigorous quality oversight

On-Site Inspections & Hands-On Testing

• On-Site Presence: Visit local West Coast Contract Manufacturers according to production schedules to oversee active runs, conduct line audits, and perform final product lot assessments
• AQL Sampling: Execute rigorous lot acceptance inspections based on established Acceptable Quality Limit (AQL) sampling plans and Olaplex specifications
• Physical & Functional Testing: Perform high-precision, hands-on testing, including Torque Testing: Verifying cap, pump, and closure application to exact specification, Leakage & Seal Testing: Testing seal integrity under ambient, pressure, or vacuum conditions
• Aesthetic & Packaging Checks: Monitoring fill levels, label alignment, lot/exp coding accuracy, and structural packaging integrity

Non-Conformance & Root Cause Analysis

Non-Conformance, Investigation, SCARs & Root Cause Analysis

• Non-Conformance, Investigation, SCARs & Root Cause Analysis
• Immediate Escalation: Recognize production deviations or out-of-spec conditions instantly and initiate real-time line holds and supervisor/HQ escalations when require

[…]
who will bring all their expertise, learn, and grow with us.

Our Total Rewards

The annual base pay for this position is $80,000 - $100,000 (hourly wage $38.60 - $48.10) with eligibility for an annual bonus. The actual base pay will vary based on factors such as qualifications, years of relevant experience, skill level, functional expertise, certificates or other professional licenses held and geographic location.

• Competitive compensation
• Work/Life Balance: Flexible paid time off and 11 paid holidays
• Wellness: Company Contribution to Medical, Dental, and Vision Insurance for Employees and their Families, Company Paid Employee Life Insurance, Optional additional Life Insurance, and Short and Long-Term Disability Coverage Options
• Parental Leave: Up to 18 weeks for birthing-parents and up to 10 weeks for non-birthing new parents
• Financial Well-being: Roth and 401k plans: 100% match up to the first 4% and is immediately vested
• Professional Development Reimbursement Program: Career development is as important to us as we know it is to you!
• Our culture has an “attitude of gratitude” and a shared passion for our brand. Join our Bond Builder DEI committee to play a role celebrating DEI at OLAPLEX
• Products: Twenty (20) free products per year, plus a friends and family discount

Our Commitment to Diversity, Equity, and Inclusion

Our mission is to create a culture that celebrates our bonds by embracing, elevating, and empowering individuals from all backgrounds.

OLAPLEX is proud to be an Equal Opportunity Employer. We do not discriminate based on race, color, ancestry, national origin, religion, or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other characteristics protected by state or federal law or local ordinance.