Senior Account Manager

The posting, as OLIVER - North America wrote it

Established in 2004, OLIVER is the world’s first and only specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands. We partner with over 300 clients in 40+ countries and counting. Our unique model drives creativity and efficiency, allowing us to deliver tailored solutions that resonate deeply with audiences.

As a part of The Brandtech Group , we're at the forefront of leveraging cutting-edge AI technology to revolutionise how we create and deliver work. Our AI solutions enhance efficiency, spark creativity, and drive insightful decision-making, empowering our teams to produce innovative and impactful results.

Role: Senior Account Manager

Location: Chicago, Illinois, United States

About the role

The Senior Account Manager is the bridge between Client's marketing teams and the studio — the client's voice inside the building, and the studio's voice to the client. Reporting to the Creative Director and the Global Account Director, you'll work alongside client and creative teams alike to build the processes, relationships, and workflows that allow the full studio capability to operate at maximum efficiency.

This is a newly created role with real influence and real accountability. You'll define what excellent client service looks like on this account, own the brief pipeline from intake to allocation, and partner with the Project Manager to keep work flowing seamlessly across teams. This is initially an individual contributor role, with the expectation of growing a client services team as the studio scales.

What you will be doing

Establish and lead a new client services layer for the team, becoming the single point of escalation and insight for Client's marketing teams and the wider studio function.

Act as the client's voice within the studio and the studio's voice to the client, building trusted, commercially grounded relationships with senior stakeholders on both sides.

Serve as a strategic and commercial partner to the Creative Director, owning the client relationship infrastructure and enabling the Creative Director to focus fully on creative leadership.

• Bring a clear understanding of brand insights and strategy to the studio’s briefs and triage sessions by aligning with the internal insights team.

Proactively identify and pursue opportunities for our clients, spotting unmet needs or emerging use cases.

Own the central triage of all incoming briefs, interrogating each brief, identifying gaps, sourcing additional information from marketing and briefing teams, and ensuring work is assigned to the right skillset.

Work closely with the Project Manager to design, implement, and continuously improve processes that support brief flow, team utilisation, and on-time delivery

• Drive knowledge sharing and collaboration across teams, maximizing the full studio's capabilities and ensuring seamless handoffs when work moves between teams.
• Build and maintain a clear picture

[…]
professionalism and care.

Skilled at representing the studio's capabilities, capacity, and ways of working to client stakeholders at all levels.

Req ID: 18742

#LI-JB1 #LI-Midsenior #LI-Onsite
At the time of this posting, the base salary for this position may range according to what's stated below. Individual compensation varies based on job related factors, including location, business needs, level of responsibility, experience, and qualifications. The range listed is just one component of OLIVER’s total compensation package.

Salary Range
$97,750 — $109,250 USD

Our values shape everything we do

Be Ambitious to succeed

Be Imaginative to push the boundaries of what’s possible

Be Inspirational to do groundbreaking work

Be always learning and listening to understand

Be Results-focused to exceed expectations

Be actively pro-inclusive and anti-racist across our community, clients and creations

Our recruitment process does not employ artificial intelligence for selection. We use AI to support efficiency and consistency, not to replace human judgement. Candidate evaluation and selection are conducted without AI-supported screening or decision-making. We are committed to a fair, thoughtful, and equitable experience for every candidate.

OLIVER, a part of the Brandtech Group, is an equal opportunity employer committed to creating an inclusive working environment where all employees are encouraged to reach their full potential, and individual differences are valued and respected. All applicants shall be considered for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity, age, neurodivergence, disability status, or any other characteristic protected by local laws.

OLIVER has set ambitious environmental goals around sustainability, with science-based emissions reduction targets. Collectively, we work towards our mission, embedding sustainability into every department and through every stage of the project lifecycle.