Vice President of Account Services

The posting, as On Board Experiential wrote it

About On Board Experiential (OBE)

OBE is a global marketing agency that brings brands to life through culture-shaping experiences. For more than 30 years, we've partnered with iconic brands — including Nike, the NFL, JPMorganChase, Meta, Sephora, Starbucks, and Converse — to build community, create cultural relevance, and drive measurable business impact. With offices in Los Angeles, New York, San Francisco, and London, we activate globally. OBE is also a founding member of The ADD Collective, extending our reach and resources while staying true to our core capabilities.

We've been recognized by Event Marketer as one of the best places to work in events — and we couldn't agree more.

The most important part of our business is our people. They are hardworking, imaginative, and make genuinely remarkable things happen. But behind every great activation is a human who deserves rest, connection, and a life outside of work. That's why we invest in recovery days, company offsites, happy hours, and the kind of friendly-but-competitive fitness challenges that bond teams for life.

We show up for each other — in open conversations that heal, inspire, and bring us closer. We want to hear about your lived experiences, your unconventional ideas, and the perspectives only you can bring. Being unapologetically yourself isn't just welcome here. It's part of the job.

SUMMARY OF POSITION

OBE is looking for a passionate, highly motivated VP, Account Services candidate to join a fast-paced, dynamic team within On Board Experiential. This role is the inward-facing engine of the Account Team: it owns the health, retention, and growth of existing client relationships, complementing the Chief Growth Officer's outward-facing focus on new business and market expansion. The successful candidate will balance their time between leading and mentoring teams and managing the business of existing accounts.

LEADERSHIP

• Co-leads the Account Team alongside the Chief Growth Officer, leading with the agency's performance-based culture and setting the appropriate leadership tone for the team.
• Act as oversight and guide teams on multiple projects simultaneously across functional teams, both internal and external.
• Provide mentorship and candid real time feedback to direct reports, cross functional team members as needed and appropriate.
• Ensure team members are properly evaluated, hired, and trained in accordance with company best practices.
• Be fully versed and effectively implement all OBE administrative and operational policies.

CLIENT BUSINESS MANAGEMENT

• Serve as senior strategic advisor to existing top-tier clients, demonstrating thought leadership with insightful analysis of client objectives and developing innovative solutions that enhance the brand's presence.
• Own executive-level client relationships, accountable for account health, client satisfaction, and retention.
• Set strategic direction for client projects, including annual and ongoing accoun

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ety of audiences.

• Excellent ability to pro-actively identify issues/obstacles and create timely and effective solutions.
• Ability to manage competing priorities, multiple commitments, and deadlines.
• Self-motivated with the ability to work independently and in teams.
• Must be able to work in a collaborative manner both internally and with clients.
• Excellent organizational and analytical skills and ability to work under pressure to meet deadlines.
• Experience managing program financials and forecasts.

OTHER QUALITIES AND SKILLS

• Natural curiosity—the drive to always be learning and growing, professionally and personally.
• High energy and flexibility in working non-traditional hours as needed (some nights and weekends as deadlines dictate).
• Ability to lift to 25 pounds and stay on your feet for extended periods of time.
• Willingness to work a hybrid schedule (up to 4 days in office) and travel up to 50% of the time.

Compensation Range: $192,500 - $225,000 annually. This is the pay range OBE believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be d etermined based on the level of experience, relevant skills, professional certifications, market pay, and demand for the role. OBE reserves the right to m odify this pay range at any time. For this role, Benefits include medical/dental/vision insurance, employer-paid basic l ife and personal accident insurance. Also included: Annual Profit Sharing/Bonus Plan based on the company’s performance and your individual performance, 401(k), Healthcare Flexible Spending Account, Dependent Care Flexible Spending Account, PTO, STD/LTD insurance benefits.

On Board Experiential is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other federally protected class.