Regulatory Compliance Manager

The posting, as Onward wrote it

About Onward
At Onward, we're nurturing wellbeing - one ride, one visit, one moment of connection at a time. Our door-through-door Companion rideshare services and transportation management platform help individuals with mobility and cognitive challenges access healthcare, community resources, and daily essentials. We work with healthcare systems, PACE programs, public transportation agencies, and health plans to improve care access, reduce missed appointments, and relieve the burden of caregiving.
If you thrive in fast-moving environments, love wearing multiple hats, want to help shape a category-defining business and lead a high-performing team, we want to talk.

Reports To : COO
Pay Range: $85,000 - $105,000 + equity
Location: 100% Remote, minimal travel

About the role
Execute the Compliance Work Behind a Growing Multi-State Technology-Enabled Transportation Network
Onward is building the infrastructure that helps people reliably access healthcare, partnering with healthcare providers and transit agencies to deliver transportation across a growing network of regulated markets.
As we expand into new geographies and programs, compliance is increasingly critical to how quickly we can launch, how reliably we operate, and how confidently we can scale.
We're hiring a Regulatory Compliance Manager to manage and execute Onward's day-to-day regulatory compliance work across new and existing markets. This is a hands-on individual contributor role working closely with Operations, Legal, Recruiting, Product, Sales, and other teams to ensure regulatory requirements are understood, translated into operational processes, completed, and documented.
This role is best suited for someone who is highly organized, detail-oriented, and comfortable owning complex compliance work across multiple jurisdictions and programs. On any given week, that may mean researching requirements for an upcoming launch, submitting a regulatory filing, following up on an expiring driver credential, preparing audit documentation, or improving the systems and workflows we use to manage compliance at scale.

What you'll do
Market Launch & Regulatory Readiness

• Manage regulatory readiness for new-market launches from research through operational implementation, including applicable state, county, and local requirements.
• Identify company, driver, vehicle, training, screening, permitting, reporting, and other regulatory requirements and translate them into clear operational processes, owners, controls, and timelines .
• Coordinate applications, approvals, registrations, permits, and other launch requirements with Operations, Legal, Recruiting, Product, Finance, and other cross-functional teams.
• Maintain launch-readiness plans and drive multiple compliance workstreams, dependencies, and deadlines through completion.
• Identify potential compliance risks or launch blockers early and escalate unclear, high-risk, or legally sensitive matters to Operations, Legal, or leadership a

[…]
tion toward workflows, controls, trackers, automation, and repeatability rather than solving every issue manually.

• Strong cross-functional influence - able to drive timely follow-through across Operations, Recruiting, Legal, Product, drivers, and external vendors without necessarily having direct authority over them.
• A clear, plain-language communicator who can explain compliance requirements to frontline operators, internal stakeholders, and regulators.
• Enjoys solving messy, ambiguous problems and takes initiative to improve how things work, not just keep them running.
• High integrity and strong risk awareness; pairs issue identification with proposed solutions, ownership, and next steps.

Why Onward

Onward is expanding a highly regulated, multi-state transportation network that helps people get the care they need. Every new market, partner, and program comes with its own requirements, so strong compliance operations directly support how quickly and reliably we grow.
In this role, you'll help make that growth possible. You'll support the work required to enter new markets, keep us audit-ready across the jurisdictions where we operate, and strengthen the compliance processes, controls, and systems that allow us to scale safely and reliably.
You'll build on the foundation we have today, improve how compliance requirements are tracked and operationalized, and help create more scalable, repeatable processes as Onward grows.
You'll also work across the business - partnering closely with Operations, Legal, Sales, Product, and company leadership - giving you broad exposure and real visibility into how Onward grows.
We move quickly, and not every new market comes with a playbook. If you're energized by bringing structure to ambiguity and rolling up your sleeves to make it happen, we'd love to talk.
We Offer

• Unlimited PTO
• 12 Paid Company Holidays
• 401k with 5% match
• Competitive health and benefits plans
• Employee Assistance Program
• Employee Stock