Manager, Listing Partner

The posting, as Opendoor wrote it

About Opendoor
At Opendoor our mission is to tilt the world in favor of homeowners and those who aim to become one. Homeownership matters. It's how people build wealth, stability, and community. It's how families put down roots, how neighborhoods strengthen, how the future gets built. We're building the modern system of homeownership giving people the freedom to buy and sell on their own terms. We’ve built an end-to-end online experience that has already helped thousands of people and we’re just getting started.

About the Role
The Listing Partner Manager leads a team of licensed Listing Partners (LPs) who serve as the single point of contact for buyers' agents from offer through close on Opendoor-owned resale homes.

You'll be responsible for hitting market-level sales and experience targets by coaching LPs on negotiation, pipeline management, and escalation discipline, while partnering cross-functionally with Pricing, Homes, Title & Escrow, Brokerage, and Product/Tooling to remove friction from the resale process.

• You will build the Tempe, AZ LP team, its culture, and its operating systems from the ground up — there is no existing playbook to inherit, only one to create.
• This role operates in a fast-moving environment where product, tooling, and policy regularly evolve. The LPM is expected to be a stabilizing force for their team, not a passive recipient of change.

If you thrive in a metrics-driven, high-volume environment, love coaching sales talent, are energized by building from scratch, and are excited to shape the future of Opendoor's resale business — this role is for you.

What You'll Do
Team Leadership & Performance

• Lead, coach, and develop a team of Listing Partners to deliver against a balanced scorecard with defined targets: Conversion ≥70%, Fallthrough ≤18%, Pend-to-Close ≤30 days, Title Attach ≥93%, Armadillo Paid ≥20%, SLA Adherence ≥95%, Net Proceeds vs RTP, and CSAT.
• Run regular 1:1s, call reviews, and file audits to provide clear, actionable feedback and document strengths and development areas.
• Own performance management for your team (goal setting, calibration inputs, performance reviews, and, when necessary, formal performance plans).
• Use AI-generated call scores and conversation analytics (Gumloop Call Scoring) as structured inputs to coaching — moving from reactive file review to proactive, data-driven development conversations.

Operational Excellence

• Ensure LPs consistently follow the Resale playbook, including accurate CITY/CRM hygiene, use of TC workflows, escalation pathways, and coverage processes.
• Monitor dashboards and scorecards to proactively identify risk (aging pendings, high BRN spend, SLA misses, fallthrough risk) and drive corrective action.
• Create and maintain lightweight operating rhythms (team meetings, WBRs/MBRs, leaderboards, audits) that keep the team focused on the right priorities.
• Drive adoption of Opendoor's attach programs — Title, Armadillo, and Lower Mortgage

[…]
whether that's a team culture, an operating rhythm, or an AI-powered workflow. You don't need an existing playbook to get started.

What You'll Bring
Experience

• Experience in residential real estate, sales, or transaction management, with meaningful time in a high-volume, metrics-driven environment.
• People management experience leading sales or account-management teams.
• Demonstrated experience managing teams through organizational or systems change — including communicating the 'why,' addressing resistance, and maintaining accountability during transitions.

Licensing

• Active, unrestricted real estate salesperson or broker license in at least one U.S. state (or ability to obtain within a defined timeline).
• Comfort operating within brokerage, MLS, and state regulatory requirements.

Skills

• Proven ability to coach on negotiation, pipeline discipline, and customer/agent communication.
• Excellent written and verbal communication.
• Strong analytical skills: ability to diagnose performance root causes across a multi-metric scorecard; comfortable building and reading dashboards in tools like QuickSight or equivalent BI platforms.
• AI fluency: demonstrated comfort using AI-powered sales tools — call scoring, workflow automation, offer-entry bots. Experience building or refining AI workflows for a sales team is a plus.

Work Style

• Comfortable working in-office where required and flexing to support peak periods, including occasional evenings/weekends.
• Bias toward action, ownership, and continuous improvement.
• Skilled at building consistency across in-office and distributed sub-teams; comfortable holding a high bar for both groups without creating a two-tier culture.

Location
We're looking for team members who are enthusiastic about an in-office culture — people who want to build alongside others and not from a distance. This role is based in one of our talent hubs where we welcome everyone 5 days a week with the requirement of Mo, Tu, Th, Fri.