Director, Professional Services

The posting, as OpenGov wrote it

OpenGov is the leader in AI and ERP solutions for local and state governments in the U.S. More than 2,000 cities, counties, state agencies, school districts, and special districts rely on the OpenGov Public Service Platform to operate efficiently, adapt to change, and strengthen the public trust. Category-leading products include enterprise asset management, procurement and contract management, accounting and budgeting, billing and revenue management, permitting and licensing, and transparency and open data. These solutions come together in the OpenGov ERP, allowing public sector organizations to focus on priorities and deliver maximum ROI with every dollar and decision in sync. Learn about OpenGov’s mission to power more effective and accountable government and the vision of high-performance government for every community at OpenGov.com http://OpenGov.com.

JOB SUMMARY

The Director of Professional Services leads a team of Project Managers
and implementation experts responsible for implementing OpenGov solutions on time, on
budget, and with high customer satisfaction. The role owns delivery predictability and
portfolio profitability across a defined product vertical, enabling project managers to
forecast and deliver accurately and enabling implementation analysts and consultants to
deliver quality configuration, training, testing, and user acceptance.
The Director partners closely with Product Management and Engineering to translate
implementation reality into product direction, to reduce the manual effort required to
stand up a customer, and to stand up engineering-led custom solutions where the
standard product does not yet meet a customer commitment. The Director also serves as
executive sponsor on projects within their portfolio.
This is a role for someone who can hold two responsibilities at once: run a disciplined
delivery organization against hard financial targets, and shape what gets built so that
delivery gets easier and the product continues to grow with our customers.

RESPONSIBILITIES

Delivery Leadership and Operational Excellence

• Lead a team that achieves results and delivers intended, measurable outcomes for the business and for our customers.
• Lead project managers with the operational rigor that drives predictability in scope, schedule, and effort.
• Enable project managers with the tools, standards, and skills to set scope, timeline, and deliverables for successful deployments across multiple customers simultaneously.
• Enable implementation analysts and consultants with the tools and skills to identify needs, configure and test solutions, and train customers effectively.
• Own forecast accuracy for the portfolio, including hours to complete, revenue recognition timing, and go-live dates.
• Establish command and control of project delivery, internally and externally, when projects are escalated.
• Identify early signs of project and customer risk and devise risk response strategies that

[…]
final compensation will be determined by a number of factors such as qualifications, expertise, and the candidate’s geographical location.

WHY OPENGOV?

A Mission That Matters.

At OpenGov, public service is personal. We are passionate about our mission to power more effective and accountable government. Government that operates efficiently, adapts to change, and strengthens public trust.  Some people say this is boring.  We think it’s the core of our democracy.

Opportunity to Innovate

The next great wave of innovation is unfolding with AI, and it will impact everything—from the way we work to the way governments interact with their residents. Join a trusted team with the passion, technology, and expertise to drive innovation and bring AI to local government. We’ve touched 2,000 communities so far, and we’re just getting started.

A Team of Passionate, Driven People

This isn’t your typical 9-to-5 job; we operate in a fast-paced, results-driven environment where impact matters more than simply clocking in and out. Our global team of 800+ employees is united in our commitment to challenge the status quo. OpenGov is headquartered in San Francisco and has offices in Atlanta, Boston, Chicago, Dubuque, Dallas, and Pune.

A Place to Make Your Mark

We pride ourselves on our performance-based culture, where every employee is encouraged to jump in head-first and take action to help us improve. If you have a great idea, we want to hear it. Excellent performance is recognized and rewarded, and we love to promote from within.

Benefits That Work for You

Enjoy an award-winning workplace with the benefits to match, including:

• Comprehensive healthcare options for individuals and families
• Flexible vacation policy and paid company holidays
• 401(k) with company match
• Paid parental leave, wellness stipends, and HSA contributions
• Professional development and growth opportunities
• A collaborative office environment with weekly catered lunches.