Implementation Manager

The posting, as OpenLoop Health wrote it

ABOUT OPENLOOP

OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring care anywhere. Our telehealth support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states.

ABOUT THE ROLE

OpenLoop’s mission is to bring care anywhere by powering telehealth solutions at scale.

As an Implementation Manager, you will own the hands-on technical implementation of OpenLoop’s platform for our clients. You will take an approved solution and turn it into a working, validated and production-ready implementation across configuration, integrations, data, testing and deployment.

OpenLoop powers complete virtual-care businesses. A single implementation may involve patient intake, eligibility, identity, clinical workflows, prescribing, pharmacy, labs, fulfillment, payments, support and reporting. Your job is to understand how those components need to work together, perform the technical implementation and prove that the resulting solution is reliable in production.

This is an individual-contributor role. You will partner closely with a Technical Project Manager who owns the overall plan and cross-functional implementation process. You own the technical work, technical judgment and technical readiness.

WHAT YOU’LL DO

• Translate approved client solutions and requirements into a technical work breakdown covering configuration, integrations, data, environments, testing, deployment and documentation.
• Configure OpenLoop’s platform and implementation-specific workflows using established standards and reusable patterns.
• Implement and validate client and third-party integrations using APIs, webhooks, authentication, data mapping and other supported connectivity methods.
• Execute data migration, cleanup, transformation, backfill and reconciliation activities.
• Use SQL, APIs, logs, payloads, configuration tools and AI-assisted scripting or development to complete implementation work and diagnose problems.
• Configure event-driven automation and triggering logic across the platform (user creation, firing downstream workflow actions when defined conditions are met, etc)
• Partner directly with client technical teams to clarify requirements, exchange specifications, resolve integration issues and validate expected behavior.
• Build and execute technical test plans covering complete workflows, failure paths, retries, duplicate events, data integrity, permissions and external dependencies.
• Prepare the technical environments, data and functionality required for UAT; resolve technical defects and provide evidence to the TPM and other readiness owners.
• Determine whether the implemented solution meets OpenLoop’s technical definition of done and provide technical sign-off.
• Troubleshoot implementation and production-stabilization issues by

[…]
ds, configuration, test results and reproducible scenarios.

• Experience working directly with technical and nontechnical customer stakeholders.
• Ability to produce clear technical documentation that another engineer can use to understand and support the implementation.
• Ability to distinguish implementation work from product defects and specify required Product or Engineering support clearly.
• Experience supporting solutions through UAT, go-live and production stabilization.

PREFERRED QUALIFICATIONS

• Experience with healthcare technology, virtual care, EHRs, pharmacy, labs, clinical workflows, RCM or provider data.
• Hands-on experience with REST APIs, webhooks, event triggers, and low-code workflow/automation tools (e.g., Zoho Flow, Zapier, or similar).
• Experience with DNS, DNS masking, and SMTP.Experience with Postman, cURL, API clients, monitoring tools and cloud-based development environments.
• Ability to write or modify lightweight scripts using Python, JavaScript, graphql or a comparable language.
• Familiarity with environment management, deployment workflows and configuration versioning.
• Experience creating automated technical or regression tests.
• Experience using AI-assisted development and debugging tools responsibly.
• Experience in a high-growth environment where implementation standards and tooling were still developing.

WHAT WE OFFER

• Competitive compensation
• Medical, Dental & Vision
• Flexible Spending and Health Savings Accounts
• Generous PTO and remote-work flexibility
• 401(k) with Company Match
• Life Insurance, Pet Insurance and more

OUR COMPANY

We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work.

Sound like a good fit? We’d love to meet you.