IT Lab Computing Support Specialist

The posting, as Orion Innovation wrote it

Orion Innovation is a premier, award-winning, global business and technology services firm. Orion delivers game-changing business transformation and product development rooted in digital strategy, experience design, and engineering, with a unique combination of agility, scale, and maturity. We work with a wide range of clients across many industries including financial services, professional services, telecommunications and media, consumer products, automotive, industrial automation, professional sports and entertainment, life sciences, ecommerce, and education.

Position Summary

The GMP Lab Computing Services (LCS) Engineer is a technical role responsible for the reliable, compliant, and lifecycle management of laboratory computing systems and associated technologies supporting GMP-regulated laboratory operations. This role provides technical support for laboratory computerized systems, infrastructure, instrumentation interfaces, applications, and associated services throughout their lifecycle. The position requires a strong combination of laboratory computing expertise, engineering discipline, GMP knowledge, quality mindset, and operational ownership. The LCS Engineer is expected to operate beyond traditional IT support. The role requires the engineer to understand the business and laboratory requirements, assess risk, execute controlled technical activities, verify outcomes, maintain complete documentation, and ensure systems remain in a compliant and validated/qualified state as applicable.

The position works closely with Laboratory Operations, Quality Assurance, Engineering, Facilities, Cybersecurity, Infrastructure, Service Management, vendors, and other stakeholders to ensure laboratory computing services are reliable, secure, supportable, and compliant.

Key Responsibilities

Laboratory Computing Services

• Provide senior-level technical support and ownership for GMP laboratory computing systems and associated services.
• Maintain reliable operation of laboratory applications, computerized systems, workstations, instruments, interfaces, and supporting infrastructure.
• Serve as a technical subject matter expert for assigned laboratory computing platforms and services.
• Lead troubleshooting of complex technical issues and coordinate resolution across multiple technical and business teams.
• Provide technical direction during system incidents, service interruptions, and complex operational events.
• Develop sustainable solutions to recurring technical problems and reduce operational risk.
• Support laboratory system lifecycle activities including implementation, configuration, maintenance, upgrades, retirement, and decommissioning.
• Maintain appropriate technical documentation, system information, configuration records, and support procedures.

GMP and Quality

• Perform all activities in accordance with applicable GMP requirements, company policies, SOPs, work instructions, and quality processes.
• Apply a risk-based appr

[…]
-technical stakeholders.

Collaboration

Builds effective relationships across LCS, Laboratory Operations, Quality, CSV/CSA, Engineering, IT, Cybersecurity, and other organizations.

Continuous Improvement

Identifies opportunities to improve reliability, efficiency, standardization, compliance, and user experience.

Expected Behaviors

The GMP LCS Engineer is expected to consistently demonstrate the following behaviors:

• Understand the requirement before performing the task.
• Follow approved procedures and controls.
• Identify potential GMP, data-integrity, and operational risks before execution.
• Define how success will be verified before performing significant technical work.
• Execute according to the approved plan.
• Verify the result against predefined acceptance criteria.
• Document what actually occurred.
• Escalate unexpected conditions promptly.
• Stop when it is not appropriate to proceed.
• Never bypass GMP controls simply to meet a deadline.
• Take ownership of technical and quality outcomes.
• Coach others to apply the same standards

Orion is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, citizenship status, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

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