Customer Manufacturing Manager

The posting, as Osmo wrote it

WHO WE ARE AT OSMO

Osmo is the Olfactory Intelligence company, on a mission to give AI a sense of smell to improve the health and wellbeing of human life. Why? Our sense of smell has the ability to delight us, protect us, and heal us.

Olfactory Intelligence has applications across industries including fragrance, manufacturing, security, medicine, and more. We believe in the power of automation and thoughtfully applied AI/ML to solve problems beyond the reach of human intuition alone.

We're headquartered in Elizabeth, NJ, with an additional office in Somerville, MA. We provide complimentary shuttle service from Brooklyn and Newark, NJ.

ABOUT THE ROLE

Osmo's customer programs don't end at signature — they succeed or fail in the handoff from creative work to real manufacturing. This role owns that handoff: the point where a customer's project moves from onboarding into production, fulfillment, and deployment, and where dropped threads become missed shipments.

You'll be the primary operational point of contact for customers after launch, and the person who keeps manufacturing, procurement, product development, quality, and delivery teams moving in the same direction. This is a role for someone who's tenacious about closing gaps before they become customer-facing problems, curious enough to actually understand how fragrance gets made rather than just tracking a spreadsheet of it, and kind in how they hold internal teams accountable to the commitments made to customers.

WHAT YOU'LL DO

• Own the Customer Relationship Post-Launch — Serve as the primary operational contact for assigned customers, building trust through proactive updates rather than reactive fire drills.
• Coordinate Manufacturing Readiness — Track material availability, fragrance readiness, packaging readiness, and production milestones, and flag constraints before they become delays.
• Align Production to Customer Commitments — Keep manufacturing priorities and deployment schedules in sync with what customers were actually promised.
• Manage Orders End to End — Own customer orders from operational handoff through fulfillment, including schedule changes, order modifications, and status reporting.
• Drive Cross-Functional Execution — Coordinate across Manufacturing, Procurement, Product Development, Quality, and Oil Delivery, holding teams accountable to timelines and service-level commitments.
• Lead Escalations — Run execution reviews and escalation discussions when a project's milestones or a customer's expectations are at risk.
• Catch Risk Early — Identify operational risks before they hit a customer commitment, and build and coordinate the mitigation plan.
• Support Oil Shipment Planning — Coordinate readiness activities tied to oil shipments as part of the broader manufacturing handoff.
• Improve the System, Not Just the Ticket — Support new tools, reporting, and workflows that increase visibility and scalability as Osmo's customer volume grows.

[…]
idays, and commuter benefits. Eligible roles also receive equity, which is subject to the terms of the equity plan and board approval and is not guaranteed. Applicants and employees may ask about and discuss their pay without retaliation.

Equal Employment Opportunity: Osmo is an equal opportunity employer. We hire, develop, and promote based on skills, experience, and potential, without regard to race, color, creed, religion, national origin, nationality, ancestry, citizenship status, age, sex, pregnancy, childbirth, breastfeeding and related conditions, gender identity or expression, transgender status, sexual orientation, marital, civil union, or domestic partnership status, familial or caregiver status, disability, genetic information, atypical hereditary cellular or blood trait, military or veteran status, liability for military service, hair texture or protective hairstyle, arrest or conviction record consistent with applicable law, unemployment status, or any other characteristic protected by federal, state, or local law. This commitment covers every part of employment, including hiring, job assignment, compensation, discipline, benefits, and training.

Accommodations: If you need an accommodation to apply or interview, tell us at accomodations@osmo.ai. Your request is confidential and will not affect how we evaluate you. Please reach out before your first interview so we can plan with you.

Recruiting & Staffing Agencies: Osmo does not accept unsolicited resumes from agencies. Please do not send resumes to Osmo employees or any Osmo address. Osmo is not responsible for fees on unsolicited submissions unless the Talent Acquisition team has engaged you directly in writing.

Work authorization: Applicants must be legally authorized to work in the United States. Each posting states whether visa sponsorship for employment is available for that role. All new hires must complete identity and employment eligibility verification (Form I-9) after an offer is accepted.