Account Manager

The posting, as Patriot Growth Insurance Services, LLC wrote it

Account Manager

Dempsey | Ann Arbor, MI | Hybrid | Full-Time

Why This Role Matters

As a Benefits Account Manager, you'll serve as a trusted partner to clients by helping them navigate the complexities of employee benefits programs while ensuring a high-quality service experience. Your ability to manage renewals, open enrollment activities, and day-to-day client needs will directly contribute to client satisfaction, retention, and long-term success.

In this role, you'll oversee the full lifecycle of employee benefits accounts, working closely with Producers, carriers, and internal teams to support benefit plan administration and strategic client service. You'll play an important role in delivering seamless renewals, successful implementations, and responsive support that helps clients make informed decisions about their benefits programs.

How You'll Make an Impact

• Serve as the primary contact for assigned employee benefits clients, providing proactive and responsive service throughout the year.
• Manage the full lifecycle of benefit plans, including requests for proposals, renewals, onboarding, implementation, and open enrollment activities.
• Coordinate renewal processes by gathering carrier quotes, evaluating plan options, and supporting recommendations alongside Producers.
• Partner with carriers to resolve claims, eligibility, enrollment, and coverage-related questions efficiently.
• Oversee new client implementations to ensure a smooth transition, accurate plan setup, and successful employee enrollment.
• Prepare and distribute client-facing and employee-facing materials, including benefit guides, enrollment resources, and compliance documentation.
• Maintain accurate account records, plan information, and premium data within agency management and CRM systems.
• Collaborate across teams to ensure a consistent, high-quality client experience and timely issue resolution.

Who You Are

• Client-focused and committed to delivering exceptional service and responsive support.
• Highly organized with strong attention to detail and the ability to manage multiple priorities simultaneously.
• A strong communicator who can explain benefits information clearly and professionally.
• Proactive in identifying client needs and resolving issues before they become challenges.
• Relationship-oriented and comfortable collaborating with clients, carriers, Producers, and internal team members.
• Adaptable and able to thrive in a fast-paced environment with competing deadlines.
• Committed to continuous learning and staying informed on employee benefits trends, regulations, and industry developments.

What You Bring

Day One

• 1 to 3 years of experience in employee benefits, insurance, or a related account management role.
• Active Michigan Life & Health insurance license.
• Associate degree in Business Administration, Human Resources, or a related field.
• Proficiency with Microsoft Office Suite and agency management or CRM systems.

[…]
ed team of advisors and account managers delivers personalized service rooted in hard work, exceptional knowledge, and honesty. We partner closely with employers to develop benefits programs that reflect company culture and deliver value to employees. At Dempsey Benefits, our goal is to be an essential part of your business’s success by providing tailored benefit solutions and unwavering support.

Patriot Growth Insurance Services is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, citizenship or immigration status, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, leave of absence, compensation, benefits, and training. Patriot makes hiring decisions based solely on qualifications, merit, and business needs at the time. For more information, read through our EEO and DE&I Policy located on our website at www.patriotgis.com.

Pay Range: Posted below*

*Any job offer is based upon a salary analysis to comply with applicable state pay transparency laws, considering relevant experience, education, certifications, and seniority as compared to others doing substantially similar work. There is no guarantee an offer will be at the top of the posted range based on the salary analysis. Roles may also be eligible for a supplemental compensation, such as performance-based bonus, commission, or equity. Specific eligibility will be discussed with Talent Acquisition team.

Patriot Growth Insurance Services offers a comprehensive benefits package, including medical, dental, and vision insurance; a 401(k) with company match; personalized time off and company paid holidays.

Pay Range
$80,000 — $87,000 USD