Strategic Renewals Manager

The posting, as Payscale wrote it

ABOUT PAYSCALE

Payscale is the pioneer of compensation intelligence, helping organizations make smarter pay decisions that drive business performance. For more than 20 years, Payscale has combined trusted market data with AI-powered technology to deliver actionable insights that turn pay from a cost into a catalyst for growth. The Payscale Intelligence Cloud portfolio of solutions — Ascent, JobNav, and Paycycle — empower top companies and businesses like Cintas, Leidos, Chipotle, Ohio State University, and TJX Companies.

Create confidence in your compensation. Payscale.

To learn more, visit www.payscale.com http://www.payscale.com.

What We Do

The Payscale Renewals team is the engine behind customer retention and durable revenue growth. We partner closely with Customer Success and our go-to-market teams to protect recurring revenue and ensure every renewal reflects the value Payscale delivers. As a Strategic Renewals Manager, you'll own our largest and most complex renewals -- often with Fortune 500 to 1000 organizations -- where success depends on disciplined process execution and the ability to navigate formal procurement and vendor-management cycles from start to close.

What You'll Do

• Own the full renewal lifecycle for a portfolio of strategic, high-value accounts, from early risk assessment through negotiation and close, consistently meeting or exceeding retention and expansion targets
• Navigate complex, procurement-led buying processes with Fortune 500 to 1000 organizations, managing RFPs, vendor reviews, security and compliance requests, and multi-stakeholder approval cycles to closure
• Lead complex commercial negotiations and structure multi-year, multi-product agreements in coordination with Deal Desk, Legal, Finance, and customer procurement teams
• Run a disciplined, repeatable renewal process, including accurate forecasting, pipeline hygiene, and on-time execution across a demanding book of strategic accounts
• Proactively manage renewal risk, developing and executing save strategies for at-risk accounts before they reach the point of escalation
• Partner with Customer Success and Account Management to surface upsell, cross-sell, and resizing opportunities, and maintain accurate records and insights in Salesforce

We'd love to talk with you if you have

• 7+ years of experience in renewals, account management, or customer success, with a focus on enterprise or strategic accounts
• A proven track record of meeting or exceeding retention and expansion targets in a SaaS or subscription business
• Demonstrated success navigating formal procurement, vendor management, and multi-stakeholder buying processes, ideally with Fortune 500 to 1000 organizations
• Strong commercial negotiation skills and confidence structuring multi-year, multi-product agreements
• A process-driven approach with strong forecasting discipline and pipeline hygiene
• Proficiency with Salesforce (or a comparable CRM) and comfort u

[…]
its offered to you and your family

• 401(k) retirement program with a fully vested immediate company match
• 16 weeks of paid parental leave for birthing and non-birthing parents
• Health Savings Account (HSA) options and company contributions each pay period
• Flexible Spending Account (FSA) options for pre-tax employee allocations
• Annual remote work stipend to be used on wellness or home office equipment

Equal Opportunity Employer

We embrace equal employment opportunity. Payscale is committed to a policy of equal employment opportunity for all applicants and employees. It is our policy that employees will not be subjected to unlawful discrimination on the basis of race, color, religion, sex, age, national origin, or ancestry, physical or mental disability, veteran or military status, marital status, sexual orientation, political ideology, and any other basis protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including but not limited to: recruitment, hiring, transfers, promotions, training, discipline, termination, compensation and benefits, performance appraisals, education, and social and recreational programs.

We know the confidence gap https://www.theatlantic.com/magazine/archive/2014/05/the-confidence-gap/359815/ and imposter syndrome https://fortune.com/2024/06/21/high-functioning-achievers-imposter-syndrome-career-ladder/ can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you.

If you have a disability or impairment and need assistance with the application process, please email recruiting@payscale.com for support.

Fraud Alert

Payscale values security and privacy. During your job application and interview process, we will never ask for your personal banking or financial information, social security number, or other sensitive information, if you are unsure if a message is from Payscale, please email recruiting@payscale.com