AI Infrastructure Engineer

The posting, as Percepta wrote it

WHO WE ARE

Percepta’s mission is to transform critical institutions with applied AI. We care that industries that power the world (e.g. healthcare, manufacturing, energy) benefit from frontier technology.

To make that happen, we embed with industry-leading customers to drive AI transformation. We bring together: https://challenge.percepta.ai

• Forward-deployed expertise in engineering, product, and research
• Mosaic, our in-house toolkit for rapidly deploying agentic workflows
• Strategic partnerships with Anthropic, McKinsey, AWS, companies within the General Catalyst portfolio, and more

Our team is a quickly growing group of Applied AI Engineers, Embedded Product Managers and Researchers motivated by diffusing the promise of AI into improvements we can feel in our day to day lives.

Percepta is a direct partnership with General Catalyst, a global transformation and investment company.

ABOUT THE ROLE

We're hiring an AI Infrastructure Engineer to own the infrastructure, deployment, and operational reliability that powers Percepta's AI systems, including the autonomous agents at the core of what we ship.

Part of the work is hardening what exists: tightening our Terraform footprint, strengthening deployment pipelines, bringing more rigor to how we manage infrastructure across regions and providers. Part of it is building what's missing. And part of it is genuinely new territory, figuring out what SRE means when the systems you're operating make autonomous decisions.

The infrastructure patterns for the agentic systems of the future don't exist yet. You'll help define them.

WHY THIS IS DIFFERENT

• You're deploying autonomous systems. The infrastructure contract changes when your workloads have agency.
• Observability means understanding why an agent made a decision, not just whether a pod is healthy.
• The gap between research and production is real here. Our teams move optimization algorithms and AI systems from research environments into production, and you'll be part of that handoff. MLOps experience isn't required, but you'll be closer to that boundary than most infra roles.
• Small team. Real ownership. You're making foundational decisions, not inheriting someone else's.

WHAT YOU'LL DO

• Build the operational floor: SLOs, alert routing that actually reaches a human, an on-call rotation, incident response, and postmortems that produce changes. The alerts exist; the paging doesn't.
• Own and evolve the IaC - Terraform across AWS, Azure, and GCP, plus the blueprints and per-environment installations that drive it. Bring it tests, policy-as-code, and drift discipline.
• Make standing up a new customer environment boring: automate the firewall exceptions, DNS delegations, deploy identities, tag policies, and cert chains that are a runbook today.
• Keep the three clouds at parity. A service that exists on Azure but not GCP is a half-shipped service, and we don't get to pick which cloud a customer alre

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ism, responsibility, and genuine belief that we can make it happen. We have to embrace the hard things when no one else will.

Heart in the game: What we're doing matters and we have to give a shit. Internally, that means fixing badness when you find it. Externally, it means honoring the trust our customers place in us with their most important problems. This isn’t a 9-5, nor is it a job we’re ever going to monitor your hours. We promise to put work in front of you that matters and in return, we ask you to promise to care.

Win for the customer: Everyone is an engineer and the job of an engineer is to deliver outcomes, not outputs. Everything we do—the products we build, the partnerships we launch, the strategy we set—exists to make our customers successful. Delivery is the strategy.

Make the call: Organizations are only as strong as the pace at which they make decisions. Everyone at Percepta should feel empowered to commit and shape the ambiguity in front of them. But "make the call" cuts both ways: make the decision and make the phone call. High-agency decision-making only works with high-bandwidth communication and we commit to never operate in silos.

Intensity with kindness: We believe in excellence in execution, candor in feedback, ruthlessness in prioritization, and survivalist urgency. We also believe you don't need to be an asshole to deliver on any of this. The trust built through shared kindness and vulnerability is what makes the intensity sustainable.

Percepta is proud to be an equal opportunity employer and we evaluate every qualified applicant on their merits and give equal consideration for employment regardless of race, color, creed, religion, sex, gender identity, sexual orientation, national origin, disability, veteran or uniformed service status, age, or any other characteristic protected under applicable law. Percepta provides reasonable accommodations to qualified applicants and employees in accordance with federal and applicable state law.