Head of Product Operations

The posting, as PermitFlow wrote it

PermitFlow is redefining how America builds. We’re an applied AI company serving the nation’s builders, tackling one of the largest information challenges in the economy: understanding what can be built, where, and how. Our AI agent workforce helps the fastest-growing construction companies navigate everything from permitting and licensing to inspections and project closeouts – accelerating housing, clean-energy, and infrastructure development across the country.

Despite being a $1.6T industry, construction still suffers from massive delays, wasted capital, and lost opportunity. PermitFlow has already delivered unprecedented speed, accuracy, and visibility to over $20B in development, helping contractors reduce compliance time, de-risk projects, and scale with confidence.

As the U.S. enters a new capex supercycle across data centers, factories, housing, and renewables, joining PermitFlow means building the AI infrastructure at the core of every construction project driving the next wave of reindustrialization.

We’ve raised over $90M, most recently completing our Series B, https://www.permitflow.com/blog/permitflow-series-b from top-tier investors including Accel, Kleiner Perkins https://www.linkedin.com/feed/update/urn:li:activity:7401703305569275904/, Initialized, Y Combinator, Felicis, and Altos Ventures, with backing from leaders at OpenAI, Google, Procore, ServiceTitan, Zillow, PlanGrid, and Uber.

BUILDING THE AI INFRASTRUCTURE FOR CONSTRUCTION

• Construction is one of the largest industries in the world - and one of the most operationally fragmented.
• Before anything gets built, projects must move through permitting and pre-construction workflows spread across ~20,000 jurisdictions, each with different rules, systems, and processes.
• The result is a massive bottleneck slowing down housing and infrastructure across the country.
• PermitFlow is rebuilding this layer from the ground up - using modern software and AI systems to automate and orchestrate permitting end-to-end.
• We are still early. The product surface area is expanding rapidly, the workflows are deeply complex, and the opportunity to shape how this industry operates is enormous.
• This is one of those rare moments where product decisions directly influence how the physical world gets built.

LOCATION

• Our HQ is in New York City with a hybrid schedule (Monday, Wednesday and Friday in-office). We prefer NYC-based candidates or those open to relocation.

ROLE OVERVIEW

• We are looking for an experienced and hands-on Head of Product Operations to build and lead PermitFlow’s Product Operations function.
• In this role, you will define how our Product organization plans, operates, launches, and measures its work. You will evolve our Product Operations capabilities from a small team into a well-staffed, strategic organization that partners closely with Product, Engineering, Design, Operations, and the founding team to help the company execute mor

[…]
n Product Operations work while simultaneously building and scaling a team.

• Active AI fluency, with AI tools integrated into your daily operating workflow. Strong opinions on how AI is changing the way Product Operations teams work and a track record of evolving your own process accordingly.
• Strong experience standing up Product operating processes, including planning rituals, PRD quality standards, launch readiness, product reviews, customer feedback systems, and product metrics.
• Excellent communication and collaboration skills, with the ability to partner closely with Product and Engineering leadership and hold your own in strategic and technical conversations.
• Ability to balance strategic thinking with hands-on execution in a fast-moving environment.

WHAT WE OFFER

• Competitive salary and meaningful equity in a high-growth company
• 100% company-paid base medical, dental, and vision coverage for employees + healthcare FSA
• 401(k) savings plan
• Unlimited PTO and paid family leave
• Home office & equipment stipend
• Daily in-office lunch and dinner provided
• Commuter benefits (pre-tax transit and parking)

CLOSING

If you’re excited by the opportunity to build AI-powered products that simplify complex real-world workflows - and want to help define a category from the ground up - we’d love to talk.

Inside PermitFlow: The Team Transforming Construction Permitting https://www.youtube.com/watch?v=Xbxs_TzlTTo

PermitFlow provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, gender expression, or family status, as protected by applicable law.

We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities. All employment decisions are based on merit, qualifications, and business needs.