Human Resources Manager (Start-Up) (100% on-site)

The posting, as Phamily wrote it

Human Resources Operations Manager

Location: Chelsea, New York City, NY

Job Type: Full-Time | On-Site (5 Days per Week)

Job Reports To: Vice President, Talent Management

Salary Range: $110,000-$140,000 DOE plus excellent benefits package

About Jaan Health/Phamily

Jaan Health is a leading AI-based care management company serving healthcare providers. For nearly a decade, the company has leveraged its easy-to-use, proprietary technology to enable health systems, medical groups, and ACOs to deliver high-quality, high-ROI proactive care to hundreds of thousands of previously underserved patients.

Phamily, the company's core technology platform, has transformed chronic disease management with clinically tested AI and easy-to-use technology that enables physicians and care teams to offer high-touch, individualized patient care that has been proven to reduce investment in extra labor and the overall cost of care. Phamily helps ensure healthcare providers are compensated fairly for providing high-quality care between office visits, while improving the lives of patients with chronic diseases. Learn more at phamily.com.

Job/Role Description

The HR Operations Manager will own and scale the systems, processes, programs, and data infrastructure that power our People function. You will lead and partner on the development, implementation, and continuous improvement of operational processes and systems that support the full employee lifecycle—from recruiting to offboarding. This is a highly hands-on role for an HR Operations leader who is equally comfortable running payroll, managing benefits, implementing HR technology, auditing complex data, and turning workforce data into actionable business insights.

This role ensures our HR operations are compliant, secure, data-driven, and built to scale, while also providing a seamless employee experience. This is a hands-on individual contributor role partnering with cross-functional stakeholders and building the foundation of our core HR functions including compensation, benefits, HRIS, payroll, and compliance. This role will report to Vice President, Talent Management.

Key Responsibilities

• Own and execute end-to-end HR operations across the employee lifecycle, including onboarding, payroll, benefits, compensation, performance management, learning and development, and offboarding.
• Manage full-cycle payroll for salaried and hourly employees, including timecards, payroll changes, deductions, audits, reconciliations, and issue resolution to ensure accurate and timely payroll.
• Own administration and continuous improvement of employee benefits, 401(k), equity, lifestyle perks, and other total rewards programs.
• Lead annual open enrollment and benefits initiatives, including vendor management, employee communications, system configuration, audits, and identifying creative ways to enhance benefit offerings.
• Lead the end-to-end selection and implementation of a new HRIS and payroll vendor, from

[…]
ugh focused thinking, direct communication, and decisive action so great teams can move fast.

• Craftsmanship: We believe excellence and innovation are habits.
• Commitment: We are relentlessly committed to winning together the right way.

Our Compensation & Benefits

• Competitive compensation based on experience and impact
• Comprehensive medical, dental, and vision coverage for employees and dependents at a low cost
• Generous Paid Time Off: up to 35 paid days off each year so you can recharge, recover, and give back, including:
• 12 vacation days accrued annually for rest, travel, and personal time
• Up to 9 sick/wellness days to prioritize your health and well-being
• 12 paid company holidays throughout the year
• 2 Paid Give-Back Days to volunteer and make a meaningful impact in the communities you care about
• HSA and FSA account options
• 401(k) with company match after 6 months of full-time employment
• 100% match on the first 3% contributed, and 50% match on the next 2% contributed
• A collaborative, mission-driven team helping transform healthcare at scale

If you take pride in delivering results, embrace challenges, and proactively seek improvement, then this is the place for you. You’ll join a smart, humble, and collaborative team dedicated to improving healthcare.

This position is responsible for complying with all organizational security, privacy, and compliance policies applicable to the role, including separation of duties requirements, and for protecting the confidentiality, integrity, and availability of the information and systems they access.

Equal Employment Opportunity

Phamily is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other legally protected status.