Senior Account Director, In-Account Growth

The posting, as Phase2 wrote it

About Phase2 and this role
Our remote first employees join and stay at Phase2 to be a force . In pursuit of digital experience that advances the Phase2 is a technology partner that builds digital and AI products for organizations where the stakes are high and the margin for error is small. From healthcare to financial giants to global enterprises, industry leaders rely on us to deliver the digital experiences, products, and platforms that matter most. And build what's next. Today, we are putting AI into production, building on the same trusted foundations we've been engineering for 25 years.

We're hiring a Senior Account Director, In-Account Growth, to be that partner for a portfolio of existing and newly signed clients. You'll own the relationships, spot the next problem worth solving, shape the technical solution, and close the deal. This is a quota-carrying role with a $7M+ annual sales target.

This role reports to the SVP, Account Management.

How we work with clients
Every engagement is shaped around a specific client problem, and you own your accounts end to end. You sit with clients to understand what's getting in their way, then bring the technical depth to shape the answer: how the solution is architected, what data and cloud infrastructure it depends on, and what's feasible before it reaches a proposal. You scope it, price it, and stand behind it. After the signature you stay close through delivery, escalations, and renewals, keep the account healthy, and turn every win into the next opportunity. You own the sales strategy for your accounts, build the value story executives will fund, and bring the market insight that shows clients why now.
Core strengths for this role
AI fluency across product and tech. You know how AI systems are put together: the models, retrieval, orchestration, and the cloud infrastructure that makes them run. You can talk use cases fluently with a business leader, then go just as deep on context engineering and semantic data with their architects.

A working grasp of modern platforms and data. You know how DXPs, cloud, data platforms, and integrations fit together, and why modernization efforts stall. You can follow a solution architect's whiteboard and explain it to a CFO.

Experience-led thinking. You see how customer experience, content, and marketing technology drive business results, and you can connect a CMO's goals to a CTO's roadmap in the same account.

Consultative deal leadership. You diagnose before you prescribe. You shape custom engagements with our experts, price them around outcomes, and build the business case that gets executives to commit.

Proactive ideation. You don't wait for clients to come to you. You seek them out and build a flywheel of referrals and outreach inside each account, turning one team's win into an introduction to the next team, department, or business unit. You bring clients new ideas, a point of view on what they should do next, and a clear case for why it matters, of
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ental, vision, life and AD&D insurance, disability coverage, and supplemental benefit options

• Wellness program: rewards for participation
• 401(k): 3% employer contribution, no match required, 100% vested after 90 days
• Time off: 16 vacation days, 4 personal days, and 1 volunteer day to start, increasing with tenure
• Paid parental leave: up to 12 weeks fully paid for birthing parents and up to 6 weeks fully paid bonding leave, based on tenure, including adoption and foster placement, with the option to extend through unpaid leave
• Home office stipend: $500 to set up your workspace

What the environment looks like
Physical demands

• Frequently remain in a stationary position, often standing or sitting for long periods
• Occasionally adjust or move light objects up to 20 pounds
• Continuous communication on video calls, phone, email, and messaging platforms
• Continuous repetitive movements of the wrists, hands, and fingers
• Travel, sometimes frequent, is expected

Mental demands

• Comprehension: understand directions, follow established procedures, and synthesize information from clients and colleagues; may recommend improvements to procedures
• Organization: gather, classify, and store information from conversations, then recall, interpret, and explain it quickly
• Reasoning and decision making: use logic to analyze information and prioritize
• Communication: exchange ideas clearly with colleagues and clients
• Resilience: adapt well under workplace stress

Equal Employment Opportunity (EEO)
Phase2 is an Equal Opportunity Employer and complies with all applicable laws regarding non-discrimination and affirmative action. We encourage applications from all qualified individuals without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability, age, or any other protected status. We are committed to providing reasonable accommodations to applicants with disabilities throughout the recruitment process.