Senior Business Insights Analyst

The posting, as Philo wrote it

Philo: a streaming service for TV and movie lovers

Philo is building a modern TV company that combines high-quality streaming technology with a clear point of view on value, simplicity, and the viewing experience. Our product now spans paid subscription plans, premium bundles, add-ons, and a growing free-channel experience - creating a business that sits at the intersection of product, content, subscriptions, billing, and a rapidly changing media landscape.

That mix creates unusually rich analytical problems. At Philo, strong business judgment matters just as much as technical depth: the best work helps leaders understand what is happening in the business, why it is happening, and what to do next.

Data and Business Insights at Philo

Data underpins nearly every important decision at Philo. The company operates in an event-rich environment with large-scale behavioral, subscription, billing, and content data that inform work across acquisition, retention, product experience, streaming quality, pricing, content discovery, and long-term customer value.

Philo's data organization spans data science, data engineering, analytics engineering, and business-facing analytical partners who work closely with Finance, Product, Growth, Lifecycle Marketing, Content, Customer Experience, Operations, and other teams. As Philo continues to evolve its plan structure across paid plans, free channels, and add-ons - and as customers interact through both direct and partner billing experiences - trusted business insights become even more important.

The Role

We're looking for a Senior Business Insights Analyst to help Philo make better, faster decisions through rigorous analysis, trusted metrics, and strong cross-functional partnership. This is a high-impact individual contributor role for someone who is equally comfortable owning recurring KPI reporting, diving into ambiguous ad-hoc questions, and presenting clear, decision-ready recommendations to senior stakeholders.

You will serve as a strategic analytical partner across multiple parts of the business, with especially deep ownership in billing and subscription analytics. That includes trial conversion, activation, renewals, churn, reactivation, plan migration, add-on behavior, pricing and packaging performance, refunds and credits, failed payments, involuntary churn, and the differences between direct and partner billing experiences. You will help Philo understand the health of its subscriber base and revenue streams in a way that connects clearly to action.

This role will also touch many other parts of the company. One week you may be helping Finance understand a revenue variance or size a packaging scenario; the next you may be partnering with Product on funnel friction, Growth on acquisition quality and retention, Content on engagement patterns, or Customer Experience on account and billing pain points. The ideal candidate combines analytical depth, business fluency, crisp communication, and a high bar
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ll-in-one corporate benefit that gives employees the largest selection of gyms, studios, classes, training and wellness apps

• Dog-friendly office
• And much more!

For California Residents: Philo’s CCPA Notice at Collection – Employees, Applicants, Owners, Directors, Officers and Contractors https://about.philo.com/ccpa-notice/

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Use of Automated Tools in Our Hiring Process

We use software tools, including our applicant tracking system (Ashby), to help manage applications for this role. Automated features (i) assess the skills, experience, and qualifications relevant to the role as described in this posting, and (ii) flag applications that appear fraudulent, duplicative, or not genuinely submitted by the applicant.

A summary of the most recent independent bias audit of the automated employment decision tool used in this process, including the audit date and data source, is available here: Bias Audit Summary https://www.philo.com/about/bias-audit-summary.

You may request that a member of our team review a decision through a process that does not rely on the automated tools, or request a reasonable accommodation, by emailing recruiting@philo.com. We will not retaliate against you for exercising your rights.

Information about the type and source of the data our tools collect, our data retention policy, and how these tools were used in evaluating your application is described in our Privacy Notice – Employees,Applicants, Officers, Directors, and Contractors https://www.philo.com/about/privacy-employment, or available by emailing recruiting@philo.com.

Depending on your state of residence, you may have additional rights, including to an explanation of an adverse decision, correction of inaccurate data, and meaningful human review. To exercise these or ask whether they apply, email recruiting@philo.com. recruiting@philo.com