Implementation & Customer Success Manager

The posting, as Plentitude Io wrote it

IMPLEMENTATION & CUSTOMER SUCCESS MANAGER

Customer Success | Customer Implementation

ABOUT PLENTITUDE

Plentitude is building the operating system for restoration contractors, starting with estimating and claims intelligence. Our platform turns field documentation into stronger, estimate-ready claim files, flags missing evidence, and helps contractors respond when carriers cut scope.

We launched in 2026 and are already live with paying restoration companies across multiple states. Our partners have entrusted us with more than 10,000 historical claims, and we are actively processing live work alongside their teams. We are founder-led and hiring our first team member beyond the founders.

THE OPPORTUNITY

You will own everything between "customer signed" and "customer succeeding."

This is not a traditional customer success role where you primarily manage meetings, renewals, and account relationships. You will regularly work inside restoration claim files, review AI-assisted estimates and supporting documentation, identify missing or unsupported information, communicate directly with restoration professionals, and turn what you learn into repeatable operating processes.

The right person is equally comfortable reviewing a complicated water-loss file, leading a customer call, and documenting the workflow for the next person. This is also not a pure estimating role. You will combine restoration judgment with implementation, customer communication, support, reporting, and process building.

The founders will continue to own prospecting, sales, and contract closing. You will own the post-signature customer experience, including onboarding, adoption, delivery quality, recurring reviews, account health, and renewal readiness. You will not carry a new-business sales quota, but you will help identify risks and expansion opportunities.

This is a hands-on individual contributor role. You will not inherit a large team or a finished playbook. You will work directly with both founders and help build the system that future team members will follow.

AI will be part of how you work every day. We are looking for someone who already uses AI to research, analyze, draft, organize, automate, and solve problems. You do not need to be a developer, but you should be curious enough to test new tools, build lightweight solutions, and continually improve how the work gets done.

WHAT THE WORK LOOKS LIKE

The weekly mix will evolve as Plentitude grows, but the role will initially be approximately:

• 35% estimate and claim quality review
• 25% customer onboarding and implementation
• 20% customer calls, support, and follow-through
• 10% reporting and customer-health tracking
• 10% process documentation and product feedback

WHAT YOU WILL OWN

• Customer onboarding: Run new customer onboarding from kickoff through the first successful live claims. Coordinate account setup, claim-file intake, customer data pulls, training, and handoffs.
• Estimate and claim quality: R

[…]
ured interviews: An interview with one founder followed by a joint founder interview for selected candidates.

• Take-home exercise: A time-boxed exercise using synthetic or de-identified materials to evaluate judgment, communication, and end-to-end documentation.
• Paid work trial: Finalists may complete a paid, two-day in-person work trial with the founders in Fort Collins.
• Paid trial engagement: The selected candidate will initially work approximately 20 hours per week for two to six weeks at $25-$40 per hour. The hourly rate reflects the short-term, part-time nature of the engagement and the lack of employee benefits during this phase.
• Potential full-time offer: If there is a strong mutual fit, we intend to extend a full-time employment offer with an anticipated base salary of $50,000-$70,000 and meaningful early-team equity.

The exact classification, scope, compensation, and terms of each paid trial phase will be provided in writing before work begins. Conversion is not automatic. Equity is offered only as part of the full-time employment offer and is subject to the company's equity plan, applicable agreements, board approval, and vesting terms. Full-time benefits and final terms will be disclosed before an offer is accepted.

HOW TO APPLY

Apply through LinkedIn or email your resume and a short note to support@plentitude.io.

Please tell us

• A little about your restoration or claims experience
• One way you use AI in your work today
• One process, estimate, customer workflow, or internal tool you improved or built

Application deadline: August 9, 2026. Applications will be reviewed as they are received.

Applicants may redact age-related information, including date of birth and dates of attendance or graduation, from application materials.

Plentitude evaluates candidates based on their ability to succeed in the role. We welcome applicants with different backgrounds and experiences and do not discriminate based on any status protected by applicable law.