Sales Manager

The posting, as Point Digital Finance, Inc. wrote it

About Point

✨ Real Impact, Real People: Our mission at Point is to make homeownership more valuable and accessible. Your work directly helps homeowners access their wealth, achieve financial flexibility, and realize life changing goals.

✨ Funding: With over $175M raised from top investors like Andreessen Horowitz, WestCap, Greylock, and Prudential, we’re scaling fast! You have the opportunity to join us at a pivotal stage.

✨ Game-changing Product: We're building a category defining company in home equity. We’ve earned a 4.7 Trustpilot rating and an A+ from the BBB, a testament to the value we provide to our 20,000+ customers.

✨ Great Place to Work: Our employees love working here! We are a Certified Great Place to Work and a Fortune Best Workplaces in the Bay Area .

✨ Remote First Culture, Genuine Connection: Work from anywhere in the U.S. while staying closely connected through virtual collaboration, team gatherings, and a people-first culture. Select roles may require onsite work at our Palo Alto office one day per week.

Local or 100% Remote

About the role

We are looking for an Inside Sales Manager (B2C) to join our company and support our dedicated team of Account Managers/Sales Reps. In this role, you will play a crucial part in driving top-of-funnel sales activities by addressing daily needs and enhancing sales performance through effective goal setting, recognition, coaching, and mentoring. As an Inside Sales Manager (B2C), you will cultivate a culture of continuous learning by coordinating ongoing sales training sessions. You will handle the hiring and onboarding of new Account Managers/Sales Reps, serve as a key point of contact for cross-functional partners on sales-related initiatives, and develop and implement key sales initiatives to drive business growth.

Your responsibilities

• Day-to-Day Team Support
• Review and manage team calendars daily to ensure sales coverage.
• Work with Account Managers/Sales Reps to overcome complex homeowner scenarios.
• Resolve homeowner complaints.
• Performance Management
• Establish monthly sales goals.
• Monitor quantitative and qualitative performance by evaluating sales reports and listening to sales calls.
• Provide coaching to Account Managers/Sales Reps who do not meet performance expectations.
• Conduct 1:1s and team meetings.
• Sales Training
• Develop and implement monthly sales training plans.
• Hiring & Onboarding
• Interview and hire new Account Managers.
• Guide new Account Managers/Sales Reps through the onboarding process.
• Cross-Functional Support
• Meet with cross-functional partners regularly to provide support on sales-related initiatives.
• Sales Initiatives
• Develop and implement strategies for call campaigns, including establishing call volume expectations, creating scripting, establishing SLAs, etc.
• Optimize new and existing sales processes to increase the ease and productivity of your team while improving the customer experience.

About you
[…]
provide comprehensive medical, dental, and vision plans with options for flexible spending accounts (Health Care FSA) and health savings accounts (HSA).

Unlimited paid time off: Recharge with unlimited paid time off and 10 company holidays.

Flexible remote and onsite work: Our teams work from many different locations and time zones. We support fully remote work and also have an amazing in-person environment in our downtown Palo Alto, CA HQ.

Fully paid parental leave: Point will supplement state Paid Family Leave (PFL) so employees receive 100% of their regular base pay, plus two additional weeks of fully paid leave after state PFL ends. In states without PFL, Point offers up to 8 weeks of paid parental leave. In addition, employees also receive 4 weeks of fully paid transition time, during which you may work 2–3 days per week while receiving full base pay.

Equity: We offer meaningful equity because we believe in sharing the value you help create. Your contributions directly impact our growth, and your equity gives you a stake in our future success.

Financial wellness: We provide 401K retirement plans for employees as well as guaranteed life insurance and short- and long-term disability coverage.

Extra work/life benefits: We provide monthly stipends for internet, mobile plans, wellness perks, a one-time home office reimbursement, and company provided equipment including a MacBook and monitor.

Point is proud to be an equal-opportunity employer. We provide employment opportunities regardless of age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other protected class. Each individual at Point brings their own perspectives, work experiences, lifestyles, and cultures with them, and we believe that a more diverse team creates more innovative products, provides better services to customers, and helps us all grow and learn.

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