Guest Service Associate

The posting, as Popstroke Job Board 1924 wrote it

About PopStroke
PopStroke is a founder-led brand built by people who believe energy creates results and culture creates momentum. We aren’t here to simply run venues — we’re here to build something special together.
At PopStroke, every team member has limitless potential to become who they want to be. We encourage bold ideas, celebrate growth, and believe that when you’re supported, challenged, and trusted, you rise.
We solve problems together, jump in, and move the needle every day because we care. We lead with ownership, back each other up, and never lose sight of the fun along the way.
This mindset; the drive, the heart, the teamwork is what we call The PopStroke Way.

Our Core Values
Make It Fun
If it’s not fun, rethink how we’re doing it.
We bring creativity, positivity, and joy into everything we do, from guest interactions, doing hard things, and how we support one another.
Bring the Energy
Your vibe sets the tone.
Every leader and team member influences the experience. Show up with enthusiasm, optimism, and presence.
Roll Up Your Sleeves
See it. Fix it. Jump in.
We are hands-on, problem solvers that jump in and become part of the solution. We leave things better than we found them.
Own It
Live your role with an owner’s mindset.
We take pride in our work, hold ourselves accountable, and treat the business like it’s our own.
Get Off the Hamster Wheel
Don’t repeat yesterday — rethink, improve, grow.
We challenge “the way it’s always been done” and are always looking for better ways to serve our guests and each other.

Position Summary
At PopStroke, the guest experience starts with our people.
The Guest Service Associate is one of the most visible and important members of our venue team—bringing the energy, personality, and hospitality that turns a visit to PopStroke into an experience guests want to come back to.
We’re looking for people with charisma, confidence, and a naturally engaging personality. Someone who notices the guest standing alone and approaches them before they have to ask for help. Someone who remembers a returning member, celebrates the birthday group walking in, helps a family figure out where to go next, and sees opportunities to create a great experience without waiting to be told.
This is more than checking guests in or handing out putters. You are a host for the entire PopStroke experience.
The best Guest Service Associates are proactive, upbeat, polished, and comfortable engaging with anyone. They anticipate needs, solve problems in the moment, and understand that the smallest interaction can be the difference between a good visit and an unforgettable one.

Hourly + Tips | Non-Exempt
Reports To: Operating Partner

Key Responsibilities
Create the PopStroke Experience

• Welcome every guest with genuine energy, warmth, and enthusiasm from the moment they arrive.
• Make meaningful connections with guests and members throughout their visit—not just at check-in.
• Read the guest. Recognize when someone needs help, dire

[…]
esence that people naturally respond to.

• You are charismatic, approachable, and comfortable starting conversations with people you don’t know.
• Hospitality comes naturally—you notice people and genuinely enjoy making them feel welcome.
• You’re proactive. You don’t walk past a problem or wait for someone to tell you what needs to be done.
• You can read a room and adjust your approach to different guests and situations.
• You’re confident communicating with guests, members, children, families, large groups, and teammates.
• You stay upbeat and composed when the venue is busy.
• You enjoy being on your feet, moving throughout the venue, and interacting with guests rather than staying behind a counter.
• You’re a team player who is willing to roll up your sleeves and jump in wherever needed.
• You understand that your energy sets the tone for the guest and for the people working around you.

Qualifications

• Previous hospitality, guest service, entertainment, restaurant, hotel, retail, or other high-volume customer-facing experience preferred.
• Exceptional communication and interpersonal skills.
• Strong guest-service instincts and ability to resolve issues in the moment.
• Comfortable using POS systems and handling cash and credit transactions.
• Must meet applicable requirements for serving alcoholic beverages when assigned.
• Must be available to work a flexible schedule, including nights, weekends, and holidays.
• Must demonstrate strong teamwork, reliability, and personal accountability.

Physical Requirements

• Must be able to stand and walk for extended periods of time.
• Must be able to bend, crouch, kneel, reach, and move throughout the venue.
• Must be able to lift, carry, push, and pull up to 30 lbs.
• Must be comfortable working in both indoor and outdoor environments.

Due to scheduling requirements, operating hours, and compliance considerations, our roles require candidates to be 18 years of age or older.

PopStroke is an Equal Opportunity Employer.