Client Success Manager III - Energy Efficiency

The posting, as Power Takeoff wrote it

About Power Takeoff, Inc.
Power TakeOff is a leading provider of software and implementation solutions in the utility industry, specializing in energy efficiency and demand side management (DSM). Our mission is to identify and deliver data-driven solutions to guide our partners and their communities to a lower carbon future. We drive our sustainability impact through software and services leveraging utility meter data and layered data sets, advanced analytics, and personalized customer engagements that help businesses better understand and reduce their energy consumption. We deliver cost-effective solutions for over 30 utilities across North America.

Position Description
This role presents a unique opportunity to contribute to the success of Power TakeOff's program offerings by serving as the primary point of contact for a portfolio of utility and energy efficiency program clients. Client Success Managers are responsible for ensuring the satisfaction, retention and expansion of these accounts, developing deep understanding of client needs, and collaborating with both internal and external stakeholders to effectively deliver on program goals and identity and lead new business / sales opportunities.
A strong, polished, and proactive communication style, organizational skills, detail-oriented mindset, project management experience, and the ability to cultivate relationships with a wide range of personalities is instrumental to building client trust, developing strong stakeholder relationships, and being successful in this role. This is an internally and externally facing position responsible for acting as the primary point of contact for utility partner(s), internal teams, and other stakeholders throughout program implementation and will be held accountable for translating client priorities into action and advocating internally to help ensure program delivery aligns with client expectations and contractual obligations.
Key Responsibilities

• Demand side management (DSM) and energy efficiency industry experience, including utility client management
• Serve as the primary point of contact for assigned clients, proactively managing relationships through regular virtual meetings and periodic in-person engagements
• Develop a deep understanding of each client’s DSM portfolio, regulatory context and strategic priorities
• Set appropriate client expectations about Power TakeOff’s implementation best practices and key program parameters, ensuring a positive client experience while minimizing deviations from our standard/preferred parameters and approaches
• Successfully manage clients, programs, and service offerings through the program implementation phase while maintaining high, positive CSAT survey results
• Coordinate and lead all utility client and prime implementer meetings as the representative of Power TakeOff’s Programs team.
• Maintain solid familiarity with Power TakeOff and our services across client contacts and articulate key poin

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colleagues by consistently seeking opportunities for continuous improvement.

• Prior experience in project management, product management, and data integration is advantageous.
• Strong internal drive for excellence, delivering value and achieving high performance standards.
• Proficiency in Atlassian and Salesforce products is a plus.
• Sales experience is a plus.
• Project management certifications (e.g., PMP, Six Sigma, PMI-ACP, CSM) is a plus.

Location and Travel
Power TakeOff is a 100% virtual company with no physical office location. While we are a fully remote company, we have hubs in the Denver and Kitchener areas and provide opportunities for our team members in those areas to connect in person from time to time. This position is eligible for employment in the United States.
Minimal travel is expected for this position. Power TakeOff will cover the associated accommodation and travel expenses for any company travel.
Compensation and Benefits
The expected compensation for employees residing in the U.S. is between $105,000 and $120,000 USD per year, depending on experience . Power TakeOff maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience and market conditions. This position is also eligible for a performance-based bonus.

Benefits include

• Medical insurance, including vision and dental
• Health Savings Account contributions
• Retirement plans with company matching
• Student Loan Incentive Repayment Program (eligible 12 months after employment)
• Generous time off, including:
• 15 paid vacation days, increasing to 20 after the first year
• 7 flexible well-being days
• At least 9 paid holidays
• All company winter break between Dec. 25th and Jan. 1st
• Summer "Friyays", from June through August we get each 2nd and 4th Friday off!

Join our team and play a key role in driving positive impacts for our business, our customers, our utility clients, the environment, and all of society!