Senior Product Manager

The posting, as Presence wrote it

About Presence

Presence is the leading provider of teletherapy solutions for children with diverse needs. Our award-winning technology connects speech-language pathologists, school psychologists, occupational therapists, and mental health specialists to K-12 school districts nationwide. With a growing network of over 2,000 clinicians and more than 7 million teletherapy sessions delivered, we’re dedicated to ensuring every child has access to the support they need.

At Presence, we embrace the benefits of being a remote-first company while recognizing the importance of in-person connection to advance our mission. We place a high value on “cameras on” engagement, schedule coordination, and cross-functional communication to stay connected while working in different places. Travel is also an important part of many roles, helping us build stronger relationships with our teams, clinicians, and school partners. The frequency will vary by role and responsibilities, but may include activities such as department offsites, team gatherings, and school or industry events.

About the role

As Senior Product Manager for Fulfillment & Operational Transformation, you will own the platform user experiences, operational workflows, and systems engine that power how Presence matches school district demand with clinical supply. In our SaaS-plus-service model, clinical delivery is an intricate two-sided marketplace: students have legally mandated IEP timelines, districts have strict calendar and credentialing constraints, and clinicians have specific availability, licensure, and skill profiles.

Behind every fulfilled therapy session is a complex web of handoffs between school partners, clinicians, and internal teams. Your mandate is to bring service and systems design discipline to this ecosystem. You will illuminate and map current-state friction, architect scalable human-and-technology interactions, dismantle manual workarounds, and build intelligent matching and capacity tools. You will partner with operational leaders who are urgency-driven, acting as both an empathetic partner and a disciplined product leader who translates operational pain into scalable, automated, and adoptable software.

To stay connected, all employees commit to being available on-camera during our Core Working Hours (Monday - Friday, 12 - 5 p.m. ET) with standard business hours of 9 a.m. - 6 p.m. in your local time zone. For this role, up to 10% travel may be required to help you connect in-person in a meaningful way.

What will you do at Presence

• Lead Service Blueprinting & End-to-End Journey Mapping: Map multi-actor service blueprints connecting frontstage district and clinician touchpoints with backstage operational handoffs, technical systems, and third-party data flows. Identify structural failure points, hidden dependencies, and unnecessary operational handoffs before committing engineering resources.
• Streamline Workflows & Eliminate Operational Friction: Conduct deep dis

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How we support you?

• Comprehensive benefit plans, including medical with a High Deductible Plan and generous HSA contribution, plus dental and vision coverage
• In addition to 11 observed holidays, salaried team members have discretionary paid time off and hourly team members accrue 15 days paid time off starting
• 401K savings plan with a discretionary company match
• $500 home office stipend
• Benefits package including company-paid life insurance, AD&D, Employee Assistance Program, and disability benefits
• Wellness programs with Headspace, Peloton and One Medical
• Paid parental and caregiving leave
• Professional Development opportunities - eligibility to apply for our scholarship program
• Collaborative, inclusive, and fun culture that is recognized as Great Place to Work certified
• Employee Resource Groups to promote shared community and belonging
• A meaningful and fulfilling opportunity to join a mission-driven team and help thousands of students unlock their full potential through access to high-quality special education services.
• Opportunities to give back to your community, including volunteer time off and donation matching

The annual base salary range for this role is $130,000-$160,000.

An employee’s starting pay will be determined based on job-related skills, experience, qualifications, and market conditions. We aim to pay competitively for our size and industry.

This job description is intended to outline the general scope, responsibilities, and qualifications of the role. It is not designed to cover or contain a comprehensive list of all tasks, duties, or responsibilities that may be required. Duties, responsibilities, and activities may change, or new ones may be assigned at any time, with or without notice, to meet the evolving needs of Presence.

Presence is unable to provide visa sponsorship for this position. Candidates must be authorized to work in the United States without the need for sponsorship, now or in the future.