Director, Operations Engineering

The posting, as Prime Data Centers wrote it

About Prime Data Centers
Prime Data Centers develops, acquires, and operates data centers for some of the world's largest enterprises. A private firm owned by a group controlling $6 billion in assets, with a 15-year tenure in technology and real estate development, Prime provides customers with ownership options and dynamic leasing models, defining a true corporate partnership.

About the role
The Director of Operations Engineering is responsible for the technical strategy, continuous improvement, and engineering support of Prime's operating data centers. This team is separate from Design and Construction; its focus is the facilities already in service and the people who run them. Reporting to the SVP of Critical Operations, the Director is the engineering partner to Critical Facility Managers (CFMs) and Chief Engineers (CEs) across the portfolio. The Director provides senior technical support and troubleshooting, owns the root cause analysis program, and drives measurable improvement in equipment reliability. The Director also brings rigor and visibility to the engineering requirements that govern how Prime's sites are operated, maintained, and changed, including studies, single-lines, settings, procedures, and change control.
This is a platform role. It requires strong planning abilities, leadership through influence, and a proactive partnership approach, underpinned by a robust engineering background. The ideal candidate is a hands-on engineering leader with real time on the operations side of mission-critical facilities, with experience in electrical and mechanical systems and an understanding of large-scale data centers or comparable environments. They should be equally comfortable working through a UPS failure on a bridge call at 2 a.m. and building the program that keeps it from happening again. They earn credibility with site teams by showing up and solving problems, and they turn what they learn into standards, data, and feedback for the teams designing and building Prime's next facilities.
This role supports a 24x7x365 operating environment and includes participation in an escalation on-call rotation for critical events.

What you'll do
Site Engineering Support & Troubleshooting

• Build and lead a team of operations/reliability engineers (electrical, mechanical, and controls) dedicated to supporting operating sites.
• Serve as the senior technical escalation path for CFMs and CEs on complex electrical, mechanical, controls, and fire/life safety issues.
• Establish a clear intake, triage, and response model for site engineering requests, with defined response expectations and tracking.
• Provide on-site and remote troubleshooting support during critical events and recoveries, with the goal of achieving uptime and customer SLA commitments.

Root Cause Analysis Program

• Own Prime's RCA program: methodology, severity thresholds that trigger an RCA, report standards, training, corrective action tracking, and closure verification.

[…]
imated 10-30% and to respond to major incidents outside business hours.

Knowledge, Skills & Abilities

• Fluent in, and with an excellent working knowledge of, data center critical and construction environments.
• Advanced understanding of mechanical and electrical equipment, systems, and design for data centers, including MV/LV distribution, transformers, switchgear, UPS, STS/ATS, PDUs, VFDs, generators, chillers (air- and water-cooled), pumps, cooling towers, heat exchangers, CRAHs, air economizers, and liquid cooling.
• Experience with emergency backup systems (generators, UPS, battery backup) and with BMS/EPMS and building controls.
• Working knowledge of fire alarm/suppression and other life safety systems, and of building subsystems such as security and access control.
• Ability to develop solutions and create technical, strategic, and tactical plans on complex projects, and to lead through influence across operations, development, and vendor organizations.
• Ability to find creative solutions that improve quality and reliability while continuously driving down operating costs.
• Familiarity with CMMS platforms, reliability analytics, and project/commissioning management software.

Benefits

• Competitive salary range and performance bonus program
• 401k fully vested upon enrollment, up to a 4% employer match
• 100% employee premiums paid by employer for medical, dental, vision, life insurance, and disability
• Paid Time Off + Sick time

Applications will be accepted on an ongoing basis.

Prime is an Equal Opportunity Employer. All applicants are considered for employment without attention to race, color, age, religion, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender identity or expression, genetic information, ancestry, national origin, citizenship, protected veteran or military status, disability status, or any other classification protected by federal, state, or local laws and ordinances.

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