Implementation Project Manager

The posting, as Proshop wrote it

The ProShop Mission Statement: We empower manufacturers with software grounded in deep industry insight to unlock the full potential of their business and strengthen the communities they serve.

Our Core Values: Win Together, Lead with Care, Embrace the Pace and Say It, Do It

ProShop ERP is the system of execution built exclusively for precision machine shops. Trusted by more than 700 manufacturers across aerospace, defense, medical, and energy, ProShop helps shops capture institutional knowledge, uphold compliance on the floor, and run more predictably — without depending on who happens to be there. Learn more at www.proshoperp.com

Department: Implementation
Reports to: Director of Implementation
Job Location: The candidate must be located in the United States. We are unable to pursue candidates in the following states/provinces: California, New York (US); Quebec (Canada)
Employment Type: full-time/salaried
Job Summary:
The ProShop ERP Implementation Project Manager is a critical client-facing role responsible for the end-to-end management of new customer implementations. You will be the primary point of contact for machine shop clients from the post-sale kickoff to the final go-live, ensuring a timely, successful, and transformative adoption of ProShop ERP. This role requires a perfect blend of project management discipline, deep manufacturing process knowledge, and exceptional communication skills to translate complex production requirements into a fully configured ProShop solution. It also requires deep, hands-on knowledge of the ProShop ERP product itself, including its data model, configuration logic, and module interdependencies, at a level sufficient to configure, troubleshoot, and problem-solve independently. This position involves regular travel to client sites.
Essential Duties:

• End-to-End Project Management: Lead and manage the entire ProShop ERP implementation lifecycle for multiple machine shop clients simultaneously, including project planning, scope definition, resource allocation, and timeline management.
• Client Relationship Management: Serve as the main liaison between the client and internal teams, building strong, collaborative relationships and managing expectations within the context of a ProShop ERP deployment.
• Change Management: Successful ProShop ERP Implementation Project Managers must possess a strong capability to effectively lead change initiatives within organizations ranging from 10 to 200 individuals. This requires a deep understanding and application of proven change management techniques. The Project Manager will be responsible for building a compelling vision for the new ERP system, clearly articulating its benefits and aligning stakeholders. They will also be tasked with creating comprehensive action plans that outline specific steps, timelines, and responsibilities for the implementation process. The goal is to facilitate a smooth transition, minimize disruption, and maximize the positive impac

[…]
or of an ERP or MES platform.

• Hands-on experience with business and project management software such as HubSpot CRM, GuideCX, Jira, Google Workspace, and Microsoft 365.

Working Conditions

• Prolonged periods of sitting at a desk and working on a computer.
• Must have access to reliable internet that can handle video calls and space to have confidential calls.

Salary Range

This compensation range takes into account a wide range of factors that are considered in making compensation decisions including but not limited to geographic locations, job family, job-related skills, experience and relevant training or education, business and organizational needs.

Why You’ll Love Working at ProShop

• Comprehensive Health Benefits: Enjoy coverage with extended health benefits, including health, vision, and dental care. Your well-being is our top priority!
• Generous Retirement Savings: We match your RRSP or 401(k) contribution up to a maximum, helping you build a secure financial future.
• Paid Time Off: Recharge with ample paid time off, because we believe a balanced life is a successful life.
• Competitive Compensation: Receive a salary and benefits package that reflects your experience and skills, recognizing and rewarding your value to our team.
• Dynamic & Supportive Team: Join a high-achieving, collaborative team that values invocation, supports growth, and celebrates success together.
• Remote Work: Enjoy the flexibility of remote work opportunities, while staying connected with our team. You are welcome to our Bellingham, WA office as much as you’d like.
• Winter Break: We are closed from December 25th to January 1st annually, allowing our team to enjoy the festive season with their loved ones without affecting their vacation balance.

We are an equal opportunity employer and love diversity at our company! We do not discriminate on the basis of race, gender, religion, color, national origin, sexual orientation, age, marital status, or disability status.