Product Operations Lead

The posting, as Prove wrote it

About Prove

As the world moves to a mobile-first economy, businesses need to modernize how they acquire, engage with and enable consumers. Prove’s phone-centric identity tokenization and passive cryptographic authentication solutions reduce friction, enhance security and privacy across all digital channels, and accelerate revenues while reducing operating expenses and fraud losses. Over 1,000 enterprise customers use Prove’s platform to process 20 billion customer requests annually across industries, including banking, lending, healthcare, gaming, crypto, e-commerce, marketplaces, and payments. For the latest updates from Prove, follow us on LinkedIn.

Prove is driving the future of digital identity. We are looking for Provers who know how to make an impact. We’re talking self-starting professionals who thrive in a fast-paced environment, process information quickly, and make intelligent decisions. The work is challenging and requires not only smart but natural curiosity and tenacity. Teamwork is also important to us – we work together and play together.

Prove has big plans, and we’re excited about the future. If this sounds like the place for you – come join our team!

Title: Product Operations Lead

Department: Product

Reports To: Chief Product Officer

FLSA Status: Exempt

Location: NYC Preferred

About the Role

We are looking for a sharp, highly organized, and proactive Product Operations Manager to serve as a right-hand operational partner to our Chief Product Officer. In this role, you will help amplify the CPO’s reach, streamline product organization processes, and drive strategic cross-functional initiatives from concept through execution.

This is a high-visibility, high-impact role designed for a rising leader who thrives on operational rigor, clear communication, and keeping complex projects on track. You will step in to represent the CPO in key forums, turn raw product data and strategic goals into clear executive-facing communications, and build the connective tissue across the broader product team.

What You’ll Do

Product Operations & Metrics

• KPI Tracking & Reporting: Define, track, and report on core product KPIs, operational metrics and SLAs, and product performance dashboards in partnership with product managers, engineering and data science teams.
• Process Optimization: Identify bottlenecks in the product development lifecycle and refine processes for roadmap management, feedback loops, and internal communications. Help develop and improve the new product release process
• Tooling & Cadence: Manage the operational cadence of the product team (e.g., weekly syncs, product reviews, roadmapping tools) to keep teams aligned and accountable.

Strategic Support & CPO Amplification

• Planning & Alignment: Partner with the CPO to facilitate quarterly/annual product planning cycles, OKR setting, budget setting, and strategic alignment exercises across the team.
• Executive Decks & Communications: Draft compelling slide d

[…]
ions. Prove defines:

• Metro 2 - NYC metro area, Seattle metro area, Los Angeles metro area, and the Miami metro area.
• Metro 3 - all other cities across the domestic United States, with the exception of the San Francisco Bay Area.

Benefits & Perks for FTE Provers

• Competitive salaries & Bonus Plan (for eligible roles) and Equity Plan
• Modern Health for financial, mental, and physical wellness
• 401(k) Retirement Plan & Match (US Offices) and Local Country Pension (International Offices)
• Unlimited Vacation and Flexible hours
• Comprehensive medical benefits for you and your family ❤️
• Emotional & Physical Wellness – Access to wellness services (EAP & Prove Well-Being Reimbursement)
• Bottomless snacks & beverages for certain office locations
• Daily GrubHub stipend for lunch if coming into the office (US Offices)
• A great place to work and connect with other talented Provers like yourself!

Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Prove we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Equal Opportunity Employment

Prove is an equal opportunity employer committed to providing equal employment opportunity for all people regardless of race, color, religion, gender or sexual orientation, age, marital status, national origin, citizenship status, disability, veteran status or other personal characteristics

Privacy & Data Protection

When you are applying for a job at Prove, we collect and use your personal information in the job application process. To understand more about how Prove uses your personal information, please see our Recruitment Privacy Policy on our website.