Payment Posting and Claims Center Supervisor

The posting, as Pure Infusion wrote it

About Pure Infusion
Pure Infusion is a fast-growing healthcare company and a leader in chronic-condition infusion therapy. We deliver a personalized, private, and meaningful infusion experience for patients who often need ongoing care and consistency. Pure Infusion has been recognized as one of Utah's fastest-growing companies, and we believe that growth is a reflection of our people, purpose, values, and patient-first culture.
Our patients are referred by specialty physicians for biologic and other infusion therapies, often related to autoimmune disorders or primary deficiencies. These patients need more than an appointment. They need a place that feels calm, professional, comfortable, and human.

Our Core Values
We live by four core values that define our culture and guide our hiring:
People-Obsessed
We care deeply about patients, teammates, referring providers, and every person who interacts with Pure Infusion.

Relentlessly Improving
We look for ways to make every visit, every process, and every interaction better than it was yesterday.

Innovators
We are willing to challenge old healthcare assumptions and build a better model for patients and teams.

Grateful
We serve with humility, appreciate the people around us, and believe gratitude should turn into action.

Schedule and Benefits Snapshot
This is a Hybrid Position in Sandy, UT. Three days per week; remote work two days per week.
Our regular hours are generally Monday through Friday, 8 a.m. to 5 p.m., with most weekends and holidays off. In addition to a competitive salary, we offer:
401(k) Matching
Health, Vision, and Dental Insurance
Over 20 days of paid time off annually
One paid community service day each year to give back in a way that matters to you, either with your clinic, with the corporate team, or through a community cause you personally care about

Position Summary

Reporting to the RCM Manager over Charge Entry, EDI, and Payment Posting, the Payment Posting and Claims Center Supervisor directs daily execution for Pure Infusion's Payment Posting and Claims Center teams. The supervisor manages the teams' daily operations and personnel, including work assignment, training, performance evaluation, hiring and corrective-action recommendations, and time approval. The supervisor is accountable for the teams' productivity, quality, and turnaround results, timely transaction processing, first-line exception resolution, quality audits, and accurate operational reporting. The RCM Manager retains ownership of departmental KPIs, capacity and staffing strategy, financial control design, SOP and system changes, vendor remediation, and systemic cross-functional escalations.

ESSENTIAL DUTIES AND RESPONSIBILITIES
Team Leadership and Daily Execution

• Support, drive, and demonstrate daily the core values of Pure Infusion.
• Assign and direct daily work and staffing coverage for both teams, adjusting priorities as needed; lead huddles and use queue volumes, throughput, productivity, and ag

[…]
er suspected billing compliance, overpayment, or privacy concerns directly through established Compliance channels, without waiting for operational review.

• Ensure team compliance with departmental SOPs, HIPAA, and company policies.
• Perform other duties as assigned.

SUPERVISORY RESPONSIBILITIES
Directly supervises the assigned Payment Posting and Claims Center staff (currently six employees). Responsibilities include assigning and directing work, staffing coverage, training and coaching, quality review, performance evaluations, hiring recommendations, corrective-action and termination recommendations, and time, PTO, and overtime approval. Coordinates vendor workflows but does not directly supervise vendor employees.

Required Knowledge and Skills

• Two or more years of healthcare revenue cycle experience, including payment posting and electronic claims processing.
• Working knowledge of ERAs/835s, EFT and lockbox payments, claim transmission and clearinghouse acknowledgments, rejections, contractual adjustments, and payment reconciliation.
• Demonstrated ability to coach employees, audit quality, analyze operational data, and escalate issues appropriately.
• Proficiency in Microsoft Excel.
• Payment posting, reconciliation, and adjustment practices across government, commercial, and patient payers.
• Front-end claim processing, clearinghouse, and EDI workflows.
• Quality auditing, operational reporting, and exception management.
• Coaching and team accountability.
• HIPAA and billing compliance requirements.
• Cross-functional and vendor coordination.
• Ability to meet the hybrid work arrangement (three days per week in the Sandy, UT office).
• Ability to meet U.S. employment and eligibility requirements.

Education/Licensure/Technical Requirements

• High school diploma or GED required.
• Two or more years of healthcare revenue cycle experience, as described under Required Qualifications.

The pay range for this role is

$52,000 - $65,000 USD per year (Sandy HQ)