Manager of Customer Growth, Nurture

The posting, as Pushpay wrote it

About the Role

We are looking for a transformational and operationally rigorous leader to lead, coach, and scale a high-performing team of Ministry Growth Partners to hit expansion revenue targets.. This role sits at the center of customer growth, retention, and strategic alignment across our installed base of more than 14,000 customers.

As Pushpay continues to evolve our Staq platform and introduce new product offerings, this leader will architect and operationalize a proactive customer growth motion focused on expanding customer value, increasing product adoption, and driving long-term partnership outcomes.

This role is equal parts strategic leadership, operational excellence, and customer advocacy. The ideal candidate is passionate about building high-performing teams, creating measurable systems and KPIs, and partnering cross-functionally to ensure customers remain deeply aligned to Pushpay’s vision, products, and long-term roadmap.

This leader will directly influence company-wide Net Revenue Retention (NRR), customer expansion, and strategic account health.

Why This Role Matters

This role is foundational to Pushpay’s next phase of growth. As we continue to evolve our platform and deepen relationships with our customers, this leader will build, coach and inspire the team that ensures our church partners grow alongside us.

The Manager, Customer Growth translates company strategy into daily frontline success. By developing high-performing reps, sharpening consultative sales execution, and actively supporting strategic expansion deals, you will play a pivotal role in delivering Net Revenue Retention (NRR) and helping ministry partners accomplish more through technology.

Named as one of BuiltIn ‘ Best Places to Work ’ in Seattle, Denver and Dallas for 2025; ranked number 10 by Seattle Business Magazine in the ‘ Washington’s 100 Best Companies to Work For’ list in the large companies category for 2024; named as a 2025 ' Best Places to Work for Women' by Best Companies Group.

Benefits and Compensation

• 100% employer-paid premiums for Medical HDHP Plan, Dental, and Vision for employee
• 70% employer-paid premiums for Medical PPO Plan for employees, and Medical, Dental, and Vision for dependents
• 401K match
• Hybrid work model - 3 days in the office / 2 days remote each week-COS only
• Remote
• 12 paid Company Holidays
• 2 paid Volunteer Time Off days
• 20 days PTO to start, increases with tenure and seniority.
• Paid parental and adoption leave
• Compensation Range: $90k-$100k base + $50k-$70k variable = $140k-$170k OTE, depending on location.

Compensation ranges are determined by role and location. The range displayed on each job posting reflects the pay range for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

The following states are approved as remote work location
[…]
ership Characteristics

• Customer-obsessed
• Ministry minded
• Operationally rigorous
• Highly collaborative
• Strategic and forward-thinking
• Data-driven decision maker
• Strong coach and talent developer
• Comfortable operating in ambiguity and scaling environments
• High ownership mentality with bias toward execution
• Skilled at cross-functional alignment

Work Environment & Physical Demands

Prolonged periods of sitting at a desk and working on a computer will be required. This role consistently operates standard office equipment such as computers and phones. This is largely a sedentary role but may occasionally require lifting up to 50 pounds, walking, bending, or standing as necessary. This description reflects management's assignment of essential functions, it does not prescribe or restrict the tasks that may be assigned.

If you require a modification to your work equipment or furniture please contact the People Team - peopleteam@pushpay.com

Pushpay is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. Pushpay uses E-Verify to confirm employment eligibility. Head to our career page to learn more.

If you have a disability under the Americans with Disabilities Act or similar law, or you require religious accommodation, and you wish to discuss potential accommodations related to applying for employment at Pushpay, please contact peopleteam@pushpay.com .

About Pushpay

Pushpay helps organizations and communities come to gather & stay connected, strengthening community, connection, and belonging through our suite of mobile apps, management software, and giving technology. Our 550 Pushpay teammates support 10,000+ customers as they drive social good, and we’re honored to have processed over $15 billion in charitable giving. We’re growing fast, including some exciting acquisitions in recent years, and we need driven talent. Join Pushpay and grow with us!

**Applications will be taken on an ongoing basis