Senior IT Program Manager

The posting, as Qualtrics wrote it

At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.

When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing.

Senior IT Program Manager

Why We Have This Role

We are looking for an experienced Senior IT Program Manager to play a critical role in driving the successful delivery of programs that align business priorities with technology strategy. This role ensures we deliver value to the business while managing dependencies, risks, and communications across teams. You’ll be instrumental in creating structure and accountability in our IT delivery process.

How You’ll Find Success

• Program Execution: Lead large-scale, cross-functional programs and keep delivery aligned to business outcomes.
• Stakeholder Partnership: Proactively build trust quickly with stakeholders across IT, business, and external vendors.
• Change Navigation - Anticipate blockers and manage ambiguity with composure and clarity.
• Clear Communication - Translate technical and delivery details into compelling updates tailored to your audience. Keep everyone - from engineers to executives - informed with crisp, clear updates.
• Delivery Accountability - Define success metrics up front, track them throughout the program, and report on outcomes.

How You’ll Grow

• Enterprise Exposure - Gain exposure to enterprise-level program governance and cross-org planning process.
• Cross-Functional Collaboration - Build partnerships with IT strategy, enterprise architecture, and executive sponsors.
• Delivery Frameworks - Contribute to maturing our program management practices through playbooks, frameworks and mentoring.
• Expand your impact by shaping repeatable delivery models for future transformation initiatives.

Things You’ll Do

• End-to-End Program Management - Lead complex IT programs, from initiation through execution, risk management, and delivery.
• Requirement Analysis: Evaluate business processes, anticipate requirements, and uncover areas for improvement.
• Lead customer service transformation programs, from process redesign

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oyer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.

Applicants in the United States of America have rights under Federal Employment Laws: Family & Medical Leave Act , Equal Opportunity Employment , Employee Polygraph Protection Act

Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.

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For full-time positions , this pay range is for base per year; however, base pay offered within this range may vary depending on location, job-related knowledge, education, skills, and experience. A sign-on bonus and restricted stock units may be included in an employment offer. Full-time employees are eligible for medical, dental, vision, life and disability, 401(k) with match, paid time off, a wellness reimbursement, and mental health benefits. For a detailed look at our benefits, visit Qualtrics US Benefits .

Washington State Base Annual Pay Transparency Range
$145,500 — $176,500 USD