Senior Director, HR Business Partner (GTM)

The posting, as Relay wrote it

Relay is building the next generation of human-in-the-loop Physical AI — intelligent systems that don't just live in data centers and dashboards, but operate in the real world: embedded in the workflows of the people who build, move, and maintain the physical infrastructure of the modern economy.

Our Relay platform brings AI-native situational awareness, real-time operational intelligence, and automated decision support to frontline environments. Where legacy software stops at the edge of the office, Relay's platform goes all the way to the floor — turning unstructured operational data into coordinated action, at scale, in real time.

Why Join Relay?

• A Proven Winner: Join a hyper-growth company trusted by over 10% of the Fortune 500, continuing to move upmarket with massive impact.
• High Value, High Impact: With 47% of our revenue from $100K+ ARR customers and 135% Net Revenue Retention (NRR), you'll be joining a company rooted in value creation.
• Market-Leading Innovation: The Relay platform captures 1 billion new data points weekly and features award-winning AI tools like TeamTranslate™, with 500% YoY growth.
• World-Class Leadership: Our stellar leadership team is built to help us scale toward our next major milestones.
• The Relay Culture: We're dedicated to helping you do the best work of your life (BWIML), investing in your growth through L.I.T., living our CHASE values, and learning from incredibly talented, supportive teammates who make the work (and the wins) better every day.

Now, here's what we're building, and where you come in.

We are hiring a Senior Director, GTM People Services Business Partner to serve as the dedicated business partner for our go-to-market organization, including Sales, Customer Success, Marketing, and Business Development. This individual will be a strategic thought leader supporting the revenue engine at Relay.

You will be the trusted advisor to four executive leaders and the coach and escalation point for the managers and individual contributors within their functions. GTM teams have a high bar and expectations all around. From quota and attainment, hiring and ramping in cohorts/Pod structures, promoting top performers while supporting their growth and development, knowing the market firsthand based on their experience with customers, to their comp being variable and incentivized based on their performance. This role requires someone who genuinely understands that operating environment — not someone who applies generic HR programs to it.

We are looking for a first-principles operator. You will support teams that, at times, face significant ambiguity, with heavy seasons of change management and communication needs. You will be responsible for aligning, supporting, and influencing the leaders of the GTM teams so they can lead with confidence and ensure the business hits its revenue goals.

Why This Role Matters Now

• Building a trusted partnership with GTM leaders is the number-one priority. T

[…]
e depends on rapid, deep relationship building, hallway context, and a bias to action that is difficult to replicate remotely.

Why this role?

• Real scope and real influence. A single senior seat over the entire revenue organization, with a direct line to three executive leaders and a visible impact on company performance.
• Build, don’t maintain. You will design the GTM people infrastructure — leveling, comp architecture, performance rhythm, capacity planning — rather than administer someone else’s.
• A culture that rewards judgment and pace. We value pace over perfection and have a genuine bias toward action, learning, and iteration. Good ideas move quickly here.
• Growth. A high-growth technology company with room for this role to expand in scope as the business scales.

About Relay | Culture, Benefits & Perks

Our culture hinges on Relayers getting LIT up in an environment that fosters Learning, Impact, and Teamwork, where we CHASE the best work of our lives. We call this BWIML (Best Work In My Life).

At Relay, we offer

• 100% Paid Insurance: Health, Dental, Vision, Long/Short Term Disability, and Life Insurance for you and your dependents
• Generous Paid Time Off
• 401(k) Savings Plan + Company Match
• Baby Cash Reward + Paid Parental Leave
• Wellness Perks: A world-class onsite fitness center with instructor-led classes, plus tennis, basketball, pickleball, and cycling
• Team Events & Culture: From company celebrations to team outings, we work hard and have fun doing it
• Latest tech, standing desks, and all the tools and software you need to thrive

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