VP, Gig Economy Claims

The posting, as Reserv wrote it

About Reserv
Reserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long-standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike. We have ambitious (but attainable!) goals and need people who can work in an evolving environment. If building a leading TPA and the prospect of tackling the long-standing challenges of the claims role sounds exciting, we can't wait to meet you.

Location Requirement
Candidates must reside in an eligible U.S. state throughout employment. We are unable to hire candidates residing in Alaska, Hawaii, U.S. territories, or outside the United States.

About the role

As Vice President of Gig Economy Claims at Reserv, you will ensure our talented Claims team realizes its full potential as we continue to grow as the leading gig-economy TPA by providing strategic leadership and direction. This role reports directly to our SVP and will oversee a commercial auto claims organization serving rideshare, delivery, TNC, DNC, and other gig-economy programs for multiple carrier and platform clients.

You will be responsible for driving strategy, establishing an effective structure, and developing and enforcing compliant internal policies and procedures. Gig economy claims are high-volume, fast-moving, and heavily scrutinized, with layered coverage structures, evolving state regulations, and demanding program-level reporting. Your expertise in claims management, along with your ability to drive operational efficiencies and foster innovation, will be critical. With a focus on talent acquisition and continuous improvement, you will ensure exceptional service delivery, customer satisfaction, and the identification of opportunities for improvement. The ideal candidate is excited about designing processes that support the quickest claim resolution with optimal outcomes. You will also collaborate closely with our Product and Engineering teams to give feedback and identify technology and process improvements. Join our exceptional team and help shape the future of Reserv.

What you'll do

• Provide strategic leadership, vision, and direction for the Gig Economy claims organization.
• Collaborate closely with the Account Management team to ensure the organization consistently exceeds client expectations and builds strong, trusted relationships with carriers, program managers, and platform partners.
• Foster a customer-centric approach to claims handling, focusing on exceptional service and timely resolution, and drive continuous improvement initiatives that enhance operational efficiency and customer satisfaction.
• Establish and maintain an effective structure and staffing mo

[…]
commercial auto.

• Experience building and iterating on process and technology in a fast-paced environment.
• Extensive knowledge of gig-economy and commercial auto claims, including rideshare, food and package delivery, and micromobility. Familiarity with layered coverage periods (e.g., app-off, app-on, en route, and passenger on board) and how they affect liability and coverage decisions.
• Strong command of bodily injury, UM/UIM, PIP, and physical damage claims, along with subrogation and total loss handling.
• Strong litigation management leadership skills; Juris Doctor is a plus.
• Deep understanding of coverage and contracts, with emphasis on risk transfer and the relationship between platforms, carriers, and independent drivers.
• Experience managing carrier programs, including audits, performance guarantees, and program-level reporting. TPA experience a significant differentiator.
• Ability to synthesize and draw conclusions from data sets, act on the data, and drive results.
• Demonstrated track record of enhancing organizational efficiency and effectively managing the recruitment, retention, training, and growth of claims professionals (in a remote environment preferred).
• Experience collaborating with an executive team to plan and execute on strategy.

Benefits

• Generous health-insurance package with nationwide coverage, vision, and dental.
• 401(k) retirement plan with employer matching.
• Competitive PTO policy – we want our employees fresh, healthy, happy, and energized!
• Generous family leave policy after 8 months of continuous work.
• Work from anywhere to facilitate your work-life balance.
• Apple laptop, large second monitor, and other quality-of-life equipment you may want. Technology should make your life easier, not harder!

At Reserv, we value diversity in backgrounds, perspectives, and life experiences and believe that diversity in viewpoints and critical thinking drives innovation, first-principles thinking, and success. We