VP of General Liability Claims

The posting, as Reserv wrote it

About Reserv
Reserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long-standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike. We have ambitious (but attainable!) goals and need people who can work in an evolving environment. If building a leading TPA and the prospect of tackling the long-standing challenges of the claims role sounds exciting, we can't wait to meet you.

Location Requirement
Candidates must reside in an eligible U.S. state throughout employment. We are unable to hire candidates residing in California, Alaska, Hawaii, U.S. territories, or outside the United States.

About the role
As Vice President of General Liability Claims at Reserv, you will ensure our talented Claims team realizes its full potential as we grow to become the leading TPA by providing strategic leadership and direction. This role reports directly to our SVP and will oversee a General Liability claims team specializing in multiple general liability sector claims for numerous clients.

You will be responsible for driving strategy, establishing an effective structure, and developing and enforcing (compliant) internal policies and procedures. Your expertise in claims management, along with your ability to drive operational efficiencies and foster innovation, will be critical. With a focus on talent acquisition and continuous improvement, you will guarantee exceptional service delivery, customer satisfaction, and the identification opportunities for improvement. The ideal candidate is excited about working through and designing process that supports the quickest claim resolution with optimal outcomes. In addition, they will collaborate closely with our Product and Engineering teams to give feedback and identify technology and process improvements. Join our exceptional team and help shape the future of Reserv.

What you'll do

• Provide strategic leadership, vision, and direction for the General Liability claims organization.
• Collaborate closely with the Account Management team to ensure the organization is consistently exceeding the client’s expectations and developing a strong client relationships.
• Foster a customer-centric approach in claims handling, focusing on providing exceptional service and timely. resolution; driving continuous improvement initiatives to enhance operational efficiency and customer satisfaction.
• Establish and maintain an effective structure and staffing that aligns with current and future organizational needs.
• Monitor and analyze claims data and key performance indicators to identify trends, patterns, and opportunities for improvement.
• Drive operational effi

[…]
umor. Claims are hard enough as it is.

Qualifications

• 15 years of on-point technical experience managing teams of 75 or more employees.
• 20 years minimum in P&C claims.
• Experience building and iterating on process and technology in a fast paced environment.
• Extensive knowledge of all types of General Liability claims; Commercial and residential premises, bar and restaurant, construction, construction defect, NYLL, products, distribution, warehousing. Coverage B experience is a plus.
• Strong litigation management leadership skills; JD a plus.
• Knowledge of Professional Lines claims is a significant differentiator.
• Deep understanding of coverage and contracts with emphasis on risk transfer.
• Ability to synthesize and draw conclusions from data sets; action on the data and drive results.
• Demonstrated track record of enhancing organizational efficiency and effectively managing the recruitment, retention, training, and growth of Claims professionals (in a remote environment preferred).
• Experience collaborating with an executive team to plan and execute on strategy.

Benefits

• Generous health-insurance package with nationwide coverage, vision, & dental.
• 401(k) retirement plan with employer matching.
• Competitive PTO policy – we want our employees fresh, healthy, happy, and energized!
• Generous family leave policy after 8 months of continuous work.
• Work from anywhere to facilitate your work life balance.
• Apple laptop, large second monitor, and other quality-of-life equipment you may want. Technology is something that should make your life easier, not harder!

At Reserv, we value diversity in backgrounds, perspectives, and life experiences and believe that diversity in viewpoints and critical thinking drives innovation, first-principles thinking, and success. We welcome applicants from all backgrounds and encourage those from all walks of life to apply. If you believe you are a good fit for this role, we would love to hear from you!