Executive Director, Head of Commercial & Enterprise Applications

The posting, as Revance wrote it

Job Summary

Revance is seeking a hands-on, strategic leader to own the ongoing support, enhancement, and roadmap for our commercial and enterprise application portfolio. Reporting to the CTO, the Executive Director, Head of Commercial & Enterprise Applications is accountable for the health, scalability, and continuous improvement of the systems that run our commercial and business operations, including the Salesforce platform (Marketing Cloud, Experience Cloud, Loyalty Cloud, Service Cloud, Commerce Cloud), life scienc es CRM (IQVIA OCE), ERP ( Aptean Ross), contact center (Five9), payment gateways, and sales training and marketing applications (Allego, Docebo , Exfluential , and others). This is a player-coach role for a thought leader who builds best practices for scale, engineers quality in at the source, and drives toward a “zero incidents” support model.

• Reporting to: Chief Technology Officer
• Location: Nashville, TN; Dallas, TX; Los Angeles, CA; San Francisco, CA; or Johnson City, TN onsite (hybrid)
• Salary: *$225,000-$250,000 + performance bonus + equity

*The final salary offered will depend upon factors that may include but are not limited to the quality and length of experience, education, and geographic location.

What You'll Do

Platform Ownership

• Own the Salesforce platform end to end, spanning Marketing Cloud, Experience Cloud, Loyalty Cloud, Service Cloud and Commerce Cloud, together with the life sciences CRM (IQVIA OCE) that the field force runs on. This platform is the core of the portfolio and the largest part of the role.
• Ensure the CRM and Salesforce technology stack is architected to scale with a dynamic commercial business: a platform that absorbs new products, channels, geographies and commercial models without a rebuild, supported by a clean data model, configuration standards and disciplined release practices.
• Drive tighter integration across the portfolio so the platforms operate as one system rather than a set of connected tools, creating a seamless experience for the field, for customers, and for the practices we serve.
• Lead the implementation of new commercial technology, including Salesforce Commerce upgrades and the next wave of platform capability, from business case through delivery and adoption.
• Own the ERP (Aptean Ross) and the order to cash flow it supports, ensuring the commercial front end and the ERP back end operate as a single process from quote through order, fulfillment, invoice and cash.
• Own the remainder of the portfolio: contact center (Five9), payment gateways, and sales training and marketing applications.

Delivery & Partnership

• Lead and grow a team of business analysts, functional experts, solution architects and project managers; set clear standards for solution design, delivery, and documentation.
• Direct third-party partners handling programming, customizations, and managed services; own statements of work, delivery quality, and vendor performance.
• Part

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le, projects, programs or resources

Company Summary

Revance is a global company developing, producing, and distributing industry-leading, differentiated products across aesthetics, skincare, and therapeutics. Revance drives innovation beyond convention to offer treatment options for individuals across generations. The Company’s vision is to redefine excellence in aesthetics, skincare, and therapeutics through science-powered innovation, with an unwavering commitment to its providers, patients, and consumers. Revance’s award-winning products are the result of robust research and development, a cornerstone for the Company, driven by renowned scientists. For more information about Revance, please visit us at www.revance.com.

What Revance invests in you

• Competitive Compensation including base salary and annual performance bonus.
• Flexible PTO, holidays, and parental leave.
• Generous healthcare benefits, HSA match, 401k match, employer paid life and disability insurance, pet insurance, wellness discounts and much more!

This section of the job description is required by the American with Disability Act (ADA). The ADA requires that job descriptions reflect the physical and mental demands required to effectively perform the essential duties of the job. The ADA prohibits employers from discriminating against a “qualified individual with a disability” in all aspects of the employment relationship. A “qualified individual with a disability” is “an individual who meets the education, experience, skill, and other job-related requirements of a position held or desired, and who, with reasonable accommodation, can perform the essential functions of a specified job.”

Revance is an Equal Opportunity employer. All qualified applicants will receive consideration for employment based on merit, without regard to race, color, religion, sex, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.